u/parchmentpaperbird

I had a baby in January this year. I reached my deductible and was working towards my oop max of $6000. Every time I made a payment to my bills on my hospitals patient portal through MyChart, the amount I had put towards my oop max would be increased on my United healthcare insurance app.

Suddenly no matter how much I paid on MyChart, the amount paid towards my UHC oop max wouldn’t change. I’m confused because it always changed when I paid through MyChart on the exact same account as before. I tried even paying the exact amount that would reach my max so I could get insurance to cover the rest of my hospital bills.

In addition to this, my employer changed the type of plan we have and my oop max has now increased to $8150. So I should have reached the $6000 before, was having trouble getting it to update to that amount, and now I’m nowhere close to the new amount needed. The amount I had paid didn’t reset to zero thankfully so it still does count the amount I’d paid before it stopped updating towards this new max. Still through united healthcare, just a different plan.

I’m confused on how do I actually pay towards the oop max since paying on MyChart no longer works, why did paying towards the hospital’s patient portal suddenly stop going towards the max, and if I do get it sorted out to say that I had reached the $6000 before my plan changed will it be honored that I reached it and insurance will pay off my remaining bills?

Sorry if this is confusing or a dumb question. I’m a very young autistic adult that’s never been taught how this works and am trying to figure it out on my own and it’s pretty overwhelming. I’ve called both the insurance company, the person that set up the plan for my husbands work that we get the insurance through, and the hospital and nobody is giving me answers. If anything needs clarifying please let me know and I’ll try to get my information straight