Am I owed refund
Flying from Istanbul to Yaounde. The flight makes a stop at Douala, first before getting to Yaounde.
Well my flight from Douala to Yaounde was cancelled due to poor weather conditions.
Well left the flight and was told that we would be given a hotel to stay at. After 3 hours of standing outside Douala airport, there was no accommodation in sight. We were basically left stranded and left to make our own way to our final destination.
I have filled in the feedback forms about 3 times and I have been told that there records do not show this and then finally that they have fully investigated this and I am owed no refund.
Is this real? What should I do going about this.