r/TurkishAirlines

They refused to let my 9 yr old nephew on the plane when 16 of us were flying together from Yyz to IST
Zero remorse
We couldn’t check him in the night before and we called Turkish airline 5 times as everyone else was able to check in and they said go to the airport early and you will be able to and get good seats
When we arrived as the usual check in time (not early) they said his passport expires in Oct ending
Mind you it was June still and they couldn’t let him fly even though his parents and return ticket was booked because it was under 150 DAYS!!!!!!

He cried so much and they did not care!
Luckily he had an aunt who didn’t come and was able to take care of him for 10 days but they are HORRIBLE HORRIBLE
the way they said it
They shoved his passport in the Mother’s face and said THIS PERSON CAN NOT FLY
No apology nothing and to make it worse they called someone random on the flight to come and take his seat ( the mother and daughter thought they could have an extra seat atleast during the flight?
The stranger said it was odd it got a called randomly and said your seat has been changed

Booked an aeroplan redemption from Johannesburg to Istanbul on A350-900 business class as I needed to get to Europe on a non-economy route.

I’m planning on going to Spain eventually. Looking online, I see that Turkish does grant access on arrival to business PAX. If I booked a separate flight to Spain on Turkish in economy:

1. Could I ask the agent in JNB to check my bag all the way through on two separate itineraries?
2. If not and I have to grab my bags on arrival, will I still have access to the lounge?

If neither bags will be checked through nor lounge access, I’d rather just pay less to fly Vueling.

Did you have to get any vaccines for your birds? Please tell me everything

Hey everyone, I'm looking for some advice regarding a codeshare issue. I recently booked a flight to Split directly through Turkish Airlines. I intentionally chose them because I wanted their standard onboard service and meal quality, even though the ticket cost an extra $100 compared to other options.

It turns out the flight is fully operated by Croatia Airlines. There was zero indication or warning anywhere on the booking screen before I completed the purchase that this was a codeshare flight.

Since this critical detail was completely hidden until after payment, I feel misled and want to claim a refund for the price difference. I'm honestly willing to take this to consumer court over the lack of transparency. Has anyone here ever been in a similar situation with a marketing carrier and managed to get a partial refund or compensation? Thanks!

Note: Skyscanner shows details but Turkish Airlines not! I directly bought this ticket through the Turkish Airlines web page....

Skyscanner shows the information

For Turkish Airlines, you need to check the \"details of the travel\" section

I will be traveling from SEA to IST in a few days. I have a backpack within the size requirements for a personal item. I was gonna get one of those Patagonia sling bags as well, to use when we arrive. I’m also getting a neck pouch for passports and cash, etc. Will i be ok with the pouch and bag inside backpack, for my personal item, as long as it’s under 4 kg? Thanks a lot!!

Worst airlines service ever. Flight was delayed for more than 6 hours, passengers stranded whole night in airport. No compensation service also.......

Flying from Istanbul to Yaounde. The flight makes a stop at Douala, first before getting to Yaounde.

Well my flight from Douala to Yaounde was cancelled due to poor weather conditions.

Well left the flight and was told that we would be given a hotel to stay at. After 3 hours of standing outside Douala airport, there was no accommodation in sight. We were basically left stranded and left to make our own way to our final destination.

I have filled in the feedback forms about 3 times and I have been told that there records do not show this and then finally that they have fully investigated this and I am owed no refund.

Is this real? What should I do going about this.

Hello everyone!

My parents have a layover of nearly 19 hours. They are travelling from Kathmandu, Nepal to Texas, USA. May I please know if they are eligible for a free hotel room?

TIA. 🙏🏻

Bonjour,

Je cherche désespérément à me faire rembourser mes vols Lyon-Beyrouth et Beyrouth- Lyon sans avoir pris d'assurance. Le vol a lieu dans 4 jours. Évidemment le gouvernement français déconseille fortement de s'y rendre à cause de la guerre. Je devais me rendre à un mariage qui est Évidemment annulé.

J'ai envoyé deux messages à Turkish Airlines et pour le moment je n'ai eu que des messages automatiques de refus. Il s'agit là de circonstances exceptionnelles, et beaucoup de compagnies ont annulé leurs vols.

Des idées de comment me faire rembourser?

I'm probably just paranoid, but we are set to fly out on 7/11 and the plane still looks mostly empty when one looks at seat selection. If our flight is cancelled last minute, we would be in a world of hurt. Does anyone know how far in advance they're likely to cancel if a flight is under sold?

I really don’t understand this. We couldn’t check in online because we’re traveling with infant. Now we’re all sitting far apart.

I’m not sure if this is the right forum to complain but literally taking a 2am flight with my kids and we’re all separated.

Don’t fly Turkish Airlines

I booked 4 tickets from the US to IST with no middle names, but we all have middle names on our passports. Is that going to be an issue? I've never included middle names on other airline tickets and have never had a problem before, but I'm seeing mixed information on here.

I had a long haul flight from Medina to Dakar. I decided to upgrade to business for the second leg of my flight, Istanbul to Dakar. Flight time was about 7h 30mins. I arrived to the airport and went to the ticketing office. Prior to purchasing the upgrade I asked ticketing agent if the seats were lie flat because that was the only reason for my upgrade. I have trouble sleeping on flights and wanted a lie flat seat so I can get some real rest. He confirmed they were lie flat. I paid $800 for the upgrade.

I board the plane get to my seat and after take off I start getting ready to lie flat and sleep. My seat wasn’t lying flat so I called the flight attendant and she proceeds to assist me with recline the seat. At this moment she also wasn’t aware the seats don’t lie flat. She checks a different seat and then comes back to me and say sorry these seats dont lie flat. I was livid because the seats were giving domestic business seat for a long haul flight that I was told lie flat. And then the flight attendant not initially knowing they didn’t lie flat goes to show these seats should’ve been lie flat because it was a long haul flight for crying out loud.

I reached out to Turkish Airlines requesting a refund because I was misinformed by their ticketing agent and did not receive the service I was told I would get. They didn’t acknowledge my request for the refund and apologized for the inconvenience and instead offered me a 15% discount on any flight purchase from now to December. Absolutely ridiculous.

I called my bank and tried to dispute the charge. Representative said she’ll be honest I cannot dispute the full amount because it would be denied but I can try to dispute 50% of the cost. So i went and put in a dispute for 50%. We will see what happens.

Who is at fault here? Am I wrong for requesting a refund?

I wanted to share this so others don't make the same mistake.

I transferred 3,000 Marriott Bonvoy points to my Turkish Airlines Miles&Smiles account as a test, which became 1,000 Turkish miles.

Later I realized I actually needed those miles in a different Turkish Miles&Smiles account. I was surprised to find that Turkish Airlines charges USD $20 to transfer just 1,000 miles between accounts.

Paying $20 to move 1,000 miles makes almost no economic sense. The transfer fee is worth more than the value of the miles themselves.

To make matters worse, I couldn't find anyone who could resolve the issue. Customer service simply directed me to submit a Feedback Form, with no live representative able to help.

I'm not asking for a free transfer! I just think this pricing is unreasonable and customers should know about it before transferring points from Marriott or any credit card program into Turkish Airlines.

Hopefully this helps someone avoid making the same mistake.

https://preview.redd.it/p4w55i970zah1.png?width=900&format=png&auto=webp&s=867e6849243c24c9b4f20fab3f09e897cf808fd8

Hello, i'm trying to book a flight but i am not getting a clearance regarding the luggage allowance.
Can you please confirm if i can carry 2 bags of 30kg and 10kg for check in?
Also, can someone please confirm if i have a 20 hr layover, do i require a transit visa?

Hey guys,

Travelling from Budapest to Guangzhou via Istanbul this Saturday. We would like to try the Turkish Airlines BC experience. We have an economy ticket, but there is a paid upgrade option for 1745 euros for two of us. Is this a good deal? Will it go lower at the airport, or later? Should we get this now? Any advice is appreciated!

EDIT:
Only the Istanbul-Guangzhou leg costs 1745 for two, Budapest-Istanbul costs 360 euros. The aircraft is a 787.

Sorry if this is the wrong place to ask. I bought one in turkey and I was thinking of working on my project on the plane but i know security is more strict going back to america. has anyone had experiences with this?

Anyone else at IST right now? Any tips to kill the time?