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u/plebianalive

r/sanfrancisco r/ClaudeCowork r/AskMarketing r/SEMrush r/sanfrancirclejerk
▲ 4 r/SEMrush

Missed the end of my Semrush trial by a few minutes, got charged $518, denied twice. Has anyone had this reversed?

I started a Semrush One Pro+ trial last month and an "Advertising Toolkit" trial was also added (I got no email confirmation on that, was not aware). Both trials ended on the same day and I got billed with $299 and $219.

Upon seeing the charge, I immediately cancelled and asked for a refund within minutes.

Support denied my request. I provided more details and they didn't respond to it, just kept sending templated answers.

The email they sent me when the trial started was just a receipt for a $0 payment (on Semrush One Pro+ only). No end date, nothing about what I'd be charged, nothing about how to cancel before it happened.

I'm in California, and California law requires companies to send you an acknowledgment that spells out renewal terms, what you'll be charged, and how to cancel (§ 17602(a)(3) and AB 2863). I asked Semrush support about it and they just keep sending me templated responses.

I've used Semrush at two different jobs over the past decade and honestly I'm strongly reconsidering ever using them again, given how awful their support has been, it's been crazy.

Has anyone actually gotten a decision flipped? How do you get them to answer your questions?

u/semrush

reddit.com
u/plebianalive — 9 days ago
▲ 831 r/sanfrancirclejerk+1 crossposts

Park staff are closing public city parks way too early, this needs to stop now.

I showed up at 5:35pm and this park was already chained and locked up. It says open “Dawn to Sunset.” The park staff was kicking out a couple adults who were sitting in the stands because they were not “12 and under” — he said that’s why he’s locking it up. When pressed on the “sunset” matter he just ignored them and said it’s what Mayor Laurie wants and to get a permit to use the field if you’re an adult. I pay way too much in taxes for this BS. And this is not a onetime thing, it’s been like this on and off for weeks.

Context: There’s also a sign that says “Baseball and softball limited to 12 and under only” — Most would assume that applies to using the baseball diamond itself, but does not apply to just walking, sitting, playing frisbee, etc.

u/SmellsLikeHerb — 12 days ago
▲ 18 r/AskMarketing

I'm back into the job hunt, and I'm noticing a new trend. Every hiring manager wants a candidate that's basically a marketing superstar ninja provacateur. You can't just launch campaigns, you PUSH boundaries and deliver out-of-the-box brand activations that create HYPE.

I've been on teams like this before, they spend like 3 months coming up with some zany dumb idea, it never gets shipped because of the red tape from Legal, and then half the team gets laid off because they don't have any leads.

I'm sorry, can companies start hiring a few more generic marketers? Someone has to update the website and make the boring onboarding emails. Someone has to show up in the forums and develop the community. My last company literally had case studies that were 5+ years old and there were no plans to replace them. It's just getting a bit much, I'm exhausted haha.

reddit.com
u/plebianalive — 4 months ago