Are any other sellers frustrated that they’re losing money from canceled sells over the smallest inconsistencies?
Just to clarify please be nice! I’m a teenage seller and I just want some serious advice and a place to vent my frustrations, I don’t want to spread hate 🩷
I am extremely frustrated with Vinted and I don’t know what to do. I lost about $30+ from buyers raising issues and getting their refunds back. I don’t know if they’re purposely trying to scam me.
I sold a Blackgammon board game and Vinted agreed to refund a buyer because they believed it was the wrong item, but I sent the exact box unopened, and the picture they uploaded matches the first and second picture exactly. They confused the third picture where I used examples of other backgammon games I got from the internet to demonstrate what blackgammon looks like because some people might not know what the game is. I assumed there was no way buyers would confused it with the real listing. Since the box is unopened I couldn’t take a picture of the board game on the inside. This was $14 so not just a small amount money.
I’ve always had issues with Vinted of buyers raising issues about a small misunderstanding or inconsistency and I lost a lot of money from it.
I lost money because a buyer claimed the package did not have the item in it, which I don’t know why it wouldn’t be, but I gave them a refund. I lost money when a bubble wrapped plastic mask was damaged in transit with very small cracks and Vinted issued them a full refund. I lost money because I sent a rolled up poster with wrapping and it was flattened/ damaged during transit. I lost money from earrings with bubble wrap because the metal pieces broke in transit.
It all adds up to losing $30+ and more and I’m extremely frustrated. I understand some of it is fault on my behalf (like not packaging correctly or proving confusing listings), but I hope you guys understand how little these mistakes are and I’ve lost TONS of money over this, even when it was damaged in transit, and Vinted agrees with the buyer every time. This only happened to me once on Depop.
For some of them like this boardgame I seriously think the buyer is trying to scam me or taking advantage of me by noticing a small inconsistency in my listing and requesting a refund so they can get the item for free.
Is anyone else frustrated or have any advice? Thank you 🩷
Also I wanted to clarify I have 5.0 stars, I do come with an agreement with the buyers to ensure satisfaction, I’m just frustrated that’s all, I promise I’m not a bad seller 🫠