The Zomato "Double Order" Nonsense
Used gemini to refine my rant :)
I’m currently caught in a ridiculous logic loop with Zomato and I need to vent/ask for advice.
The Setup: I ordered from a place called Anthara . Zomato "stacked" my delivery with another order from Chai Point. The two restaurants are only 80 meters apart.
The Tech Fail: Because of the 80m proximity, Zomato’s GPS triggered "Reached" for both locations simultaneously.
The Conflict: Anthara has had my food ready for 25+ minutes. They are waiting for the delivery partner to walk the 80 meters over.
The Delivery Partner: They are physically at Chai Point, but they told me that because the app prioritized the "Chai" pickup first, my order isn't even showing up as collectable on their screen yet. They are literally 80m away but "invisible" to my order until the other order is ready.
Zomato Support: Total gaslighting. They are telling me the partner is "1km away" and blaming "rain." They are flat-out lying about the location because their bot can’t handle a stacked order glitch 😭
The Logic Fail: Zomato’s algorithm somehow prioritised Chai Point and now I’m going to get cold food because the app won't let the delivery partner move 80 meters until the first order in the "stack" is cleared. UGHHHH
Has anyone else dealt with this "proximity trap"?
TLDR: My dinner is sitting cold because the delivery partner is stuck 80m away at Chai Point and Zomato bots can't understand their own algorithm.