
missing etbs
hello everyone so when pitchblack got released i was missing 2 etbs in my order i contacted customer service itsd been a month and no answer and i tried again today and this is what they answered thru the customer chat no one ever replied to my emails or followed up my chat tickets
Thank you for your patience while I investigated your missing delivery claim. As the courier has confirmed via delivery photo that your package was delivered to the requested address on 7/17/2026 with tracking number****** I am unable to provide any further support with this matter. If you are concerned about the reliability of your orders being delivered to you, we highly recommend verifying the shipping information and ensuring that the order is being sent to a trusted address in order to avoid lost or missing orders in the future. Thank you for understanding, and I apologize for this experience. Since I am not able to assist you further, I will close the chat momentarily. Future inquiries regarding this subject may be closed without a reply.
what should i do now i have some 30th anniversarry preorder and im scared that if i do a credit card chargeback they are going to ban my account
thank you