EA Account Hacked, Email Changed, and EA Support Keeps Sending Me in an AI/Login Loop
My EA Account was compromised, and I’m honestly extremely frustrated with how difficult EA has made the recovery process.
The attacker changed the email address associated with my EA Account without my authorization. I still have access to the original phone number that was linked to the account, but I believe the attacker may also have changed the 2FA/security settings.
I followed EA’s official hacked-account recovery instructions:
https://help.ea.com/en/articles/ea-account/secure-hacked-account/
The problem is the "Contact Us" process.
Instead of connecting me with an actual support advisor, the EA AI keeps asking questions that don't solve the problem. When I explain that my account was hacked and the email was changed, it eventually redirects me back to the EA login page.
How am I supposed to recover an account when the attacker changed the email and security settings, and EA's recovery flow requires me to log in?
This is a pretty serious security/account-recovery problem.
I am not asking EA to bypass security. I am asking EA to actually VERIFY my ownership through a human advisor and restore the account.
What is particularly frustrating is that EA's own support page tells users with compromised accounts to contact support, but the support flow can effectively send the user back to the login page.
I've already tried the official recovery process. I've tried the AI support flow. I'm now stuck in a loop.
EA, if you're monitoring this subreddit: please have an actual EA Advisor contact me or provide a legitimate way to submit an account-recovery case without requiring access to the compromised account.
Has anyone successfully recovered an EA account in 2026 after the hacker changed both the email and 2FA?
Any advice on getting past the AI support loop and reaching a human advisor would be greatly appreciated.