I recently lost all of my entire life's work due to their broken systems
I couldn't log in to update credit card info. They could send me emails saying they were going to delete my stuff, but couldn't send the code email to login even though I always check the "trust my device" box so it shouldn't be required anyway. I also couldn't submit support tickets for the exact same reason. No confirmation emails. I even sent directly to the helpme email with NO RESPONSE. I tried for weeks and weeks to get access to my account.
And after 15 years of having something like 500gb stored, they just deleted it all. Still can't contact them. Still can't log in.
This is the dumbest timeline. And this company sucks at keeping people's data safe.