Not customer friendly
Last month I connected our CRM and found that Wix DNS doesn't allow for more than 1 MX record so switch to Cloudflare. The poor 2nd level engineer I chatted with about this issue thought having more than 1 MX record was a bad idea. Does this prove the level of experience in their teams or corporate directive?
When this happened I decided I was going to change hosts. It was time to redesign the site so looked at when our term ended to make sure I had time before renewal. The end of Aug.
I started redesiging and building the new site and find Id been charge 19 days before renewal. I chatted with a rep who refused this refund request. She said, our terms... So, you recharged to make sure there wasnt disruption to our service. Fine. But if my term hasn't started, and no services consumed shouldnt I be refunded?
There are BBB complaints for this same billing issue.
Amex to the rescue.