Portuguese Condominium Administration Ignoring My Requests for Documents… What Can I Do?
Hi everyone,
I’d really appreciate some advice from anyone familiar with Portuguese condominium law, because I’m honestly struggling to understand how this is allowed to work.
In 2025, our condominium approved around €12,000 of works to the building’s roof, including removing the existing layers, waterproofing, screed and installing new flooring.
The approved works covered the roof as a whole, which consists of a communal terrace and two private top-floor terraces that form part of the roof structure.
The works were eventually carried out (quite poorly, in my opinion I reported problems and was told someone would come and inspect them and give a second opinion, but that never happened). The administration also sent out an official email to the owners that the roof works had been completed.
A few months later, I discovered that one of the top-floor private access terraces had actually never been renovated. I discovered this by hearing construction noises on the roof (administration didn’t even bother informing anyone about this) After I sent an email asking why is supposedly newly done roof being renovated again?? explanation from the administration is that before the initial roof renovation the owner was abroad, had recently installed artificial grass and said there was no problem with his terrace but would like a quote to be sent to him just in case??? I mean, what?? Because they didn’t have access, they simply decided not to carry out the approved works on that part, so now the owner returned, reported that the flooring had lifted and that there was water infiltration, and the administration arranged for works to be carried out on that exact same terrace.
The new quote is €3,650 + VAT and includes removing the flooring/layers, new waterproofing, testing and new flooring.
What I don’t understand is how this decision could be made without informing the other owners. There was no new vote, no communication saying that part of the approved works was being removed from the scope, and as far as we were told, the roof works had simply been completed.
So after I sent an email asking what’s going on, the administration stated that they made a deal where the owner is paying for it initially, but the administration has agreed that the €3,650 will ultimately be deducted from his future condominium contributions. So in practice, the condominium is paying for it.
This is where I really don’t understand the situation.
The terrace was part of the original approved works. The administration decided not to do that part because the owner said there was no problem with it. Now that terrace has developed an infiltration and needs essentially the same type of work, and the condominium is apparently going to cover the cost.
I’ve repeatedly asked the administration:
Who decided that this part of the approved works would be excluded, and on what basis?
Why weren’t the other owners informed?
Why was the roof declared completed when part of the approved works had not actually been carried out?
On what basis was it agreed that €3,650 would be deducted from the owner’s future condominium contributions?
Can they provide the correspondence showing whether the owner actually refused access to the terrace, or whether the administration simply decided not to pursue the matter?
Who authorised this arrangement?
I’ve sent two follow up emails, including a clear deadline for a response, and I’ve still received no answer, they’re ignoring me completely.
I’m honestly quite confused by how things seem to work here. What really bothers me here is that it seems one neighbour was able to effectively decide that a section of the building’s roof didn’t need the approved works, and the administration simply accepted that without involving the other owners.
And now, somehow, the same neighbour has effectively been given an arrangement where the condominium pays for the works by deducting the cost from his future contributions. It feels like a little private project between one neighbour and the administration…. Even his tiles as different to the rest of the terraces??
How is this allowed? It looks like everyone is allowed to do whatever they want. Whats the point of me attending this meetings, wasting hours, voting for and against where clearly there is no legal value in all of this.
Considering that they have been ignoring my emails, where I ask for documented proofs, what else can I actually do to hold them accountable for this mess?