
Crappy MyQ app worse than usual and erroring out on required MFA update
Chamberlain has sent out an email saying that users must update their accounts to use MFA.
The only method to update the account is to use the app, according to both the email and their website.
When trying to make the change in the app as per the instructions (https://support.chamberlaingroup.com/s/article/myQ-App-How-to-Set-Up-MFA-Two-Step-Verification), the app reports "Error There was an error connecting to the server. Please check your connection and try again". I am connected to the internet. This has been the case for the last two hours.
I called support and their response was "try again tomorrow". There was no offer to follow up or escalate, and when I asked for such was told everyone was having the problem and to just call back if it continued.
I potentially cannot remotely control my garage door opening without their proprietary app, which they and only they control. They have sole gatekeeping capability with no backup, and obviously without sufficient capacity/infrastructure available.
I should not potentially be barred from being able to control my GDO due to issues with their servers and artificially imposed deadlines and account requirements by corporate policies.
I also resent the ugly ads and "alerts" that are more ads it tries to shove down my throat just to open my GDO. And half the time the thing takes forever to connect, or just times out. If Chamberlain wants to gatekeep access to my garage door while forcing ads down my throat, they should at least invest some of that ad revenue in providing a working app and infrastructure to adequately support it.