How do y’all not let customers get under your skin??
I work in sales for building materials for contractors. So I deal with a lot of hard-headed idiots. And unfortunately, mostly regular customers who I see multiple times a week.
There’s a lot of bartering, impatience, ignorance and all-around stupidity. So I have customers I dislike. Many of them know I dislike them because we’ve had disagreements. Luckily my boss stands by me which they don’t like.
So these individuals often say and do shit in an effort to offend me. Small, subtle things. Little comments. Body language. Nothing substantial enough worth bringing up to my boss but enough that it irks me. And I’m not good at hiding my anger. I’m not good at disguising my feelings on my face either.
I just wish I was strong enough to ignore it and not let it get to me. But I think I wear my buttons on my sleeve and it’s not hard to press them.
How have y’all built a resistance to people who wanna berate and mistreat you simply because you’re in customer service? How do you resist giving it back to them and being the bigger person. I suck at being the bigger person! 😭
TLDR: What helps you put up with more subtle mistreatment from customers like small comments and body language. How do you resist mirroring it so that it can’t be used against you by your leadership?