Is verizon the correct people to contact.
I was going to switch over from spectrum to verizon. I had a door to door rep tell me that verizon would pay off my device if i brought it over. That was incorrect. I ported my number (3 lines) over to verizon. Spectrum then locked my phones as they needed to be paid off. Spectrum took me back and I am staying with them. Now all lines worked except mine. Spectrum says that they can’t port the # they are saying verizon still has it. Verizon says they don’t have it. Spectrum says I need to escalate with verizon. I’m lost. I have a temp # for now.
u/savanitabonita — 3 days ago