u/shnanagins

Just want to preference that beyond the abysmal experience with Premier Weapon Innovations it remained rather civil. Extreme disappointment aside, this is only to warn the community of my experience from this custom shop in SOCAL.

After my initial post ( https://www.reddit.com/r/CAguns/s/LHzp9DlTYh ) a few weeks regarding my dilemma with my failed CZ Shadow 2 customization project I contacted the shop to follow up. I was told to just send my contact information for a cash payout for the value of the matched Shadow 2 slide. Assuming he wasn’t able to obtain a replacement or didn’t want to I refused the money. The shop is an FFL, they had a better opportunity to replace the part than I would, beyond the bigger issue of finding replacement slides for CZ which are next to impossible right now.

Put in another dilemma I had asked if the funds were being paid and if the original slide was going to be returned and he refused…….
Either I accept my slide back unfinished or the cash, he stated he considered the matter closed if I didn’t. Both options were not great. Money or not, if he wasn’t able to get one, neither could I and I’d be literally left without a functioning firearm. So I very begrudgingly accepted the ruined slide back.

Upon unboxing my slide I found the front sight was missing, assuming it was removed for milling and not included in the box. I can just ask for it back hopefully he ships it, no big deal right?
All was well after a few back and forth messages he agreed to mail it to me. And upon receiving the paper envelope it was also missing…… A small, sharp metal part shipped not in a proper bubble mailer or wrapped in bubble wrap but a thin standard paper envelope.
Yup, it punched a hole right in it and is now gone as well. Sent a picture all he said was “it was in there when I shipped it”, I have some kind words in mind that I wish I could use but I rather keep it cool.

This has been without a doubt the worst experience I’ve ever had in every way without question, company, service, anything! I made this follow up to warn the community about this shop and owner as even when directly responsible for the TERRIBLE work the owner had poured more salt in the wound and did so unapologetically.

Hope you guys have better luck than me, I regret every decision I made following my acquisition of my brand new CZ 😭

My poor shadow 2, it was brand new 😭 Lesson learned here.

Tried to have a local shop machine a Cajun 412 cut since Cajun doesn’t do it anymore. Contacted a few shops, one online and was given a wide swing in quotes. In hindsight I should’ve went with the higher quote something tells me they knew what the cut actually needed. I ended up going with a local shop that gaining popularity here in SoCal. As you can see that was a terrible decision…….

It was milled incorrectly. The CZ slide is not square it’s angled. In order to properly machine the slide as in the 412 cut it had to be machined perpendicular to the slide face to properly create the even steps of the original. This cut was done from above the slide near parallel, this created the artifact in the rear of the cut completely ruining the clean look and functional ‘bite’ of the original near trench cut. The tiers were also cut far too deep and rounded/beveled against my direct in person request NOT to.

Before you ask I couldn’t have been anymore clear to
the shop when I requested the work. I sent photos, the link and name to exact cut design, even showed in person but this still happened. Made a special request that was written down and still not followed so the whole thing has been a PITA.

Slide was dropped off first week of January and after 5 months I was sent this gem, have been waiting since for a new slide to come in stock from what I was told. He offered to weld the slide and redo it but without a proper heat treat afterward and dissimilar metals I rejected it due to the possibility of cracking. I’ve seen it happen and I don’t want to risk half a slide to the face in the future.

For those had gone through a failed customization process, what action did you take afterwards? What options did the shop that made the error give you?

How long did you wait for a replacement? Did you have to take any legal action? If yes, how did you go about that process?

I am trying to keep it cool, on month 7 without my new CZ and I’m not handling this situation well.

Thanks guys.

Kumbak staff were manually moving the train back and forth. Appeared to be checking clearances and adding/removing seat back covers.