Browsing activity paused for well over 12 hours
Browsing activity is now paused on my account for well over 12 hours. have a gig in 5 hours time. 24 hours ago was told by the Ticketmaster agent on FB (as they stopped replying to my emails) they'd escalate it and get back to me. That was 15 hours ago.
Asked for an update two hours ago and was told that the reply might take time as they're busy.
Is there anything else I can do? Any way to actually speak to a person?
It doesn't look like they have a telephone number anymore (them and every other company now so it's impossible to actually speak to a person)
There's over £300 worth of tickets just for this gig on there and another gig in a few weeks time has over £500 worth of tickets.
If it doesn't get sorted in the next 5 hours and I miss the gig what are my options? Surely they would need to refund me?
EDIT:
I've tried everything on their faq page about this including incognito modes, clearing cache and cookies, making sure no VPN is on, trying from a different network etc...