Had a weirdly hostile interaction at the register and wanted to know if I could do anything about it.
Hi ,
I'm not a member of the subreddit, But I am a fan of Costco. I just had a weird interaction at the register and I wanted to ask people who knew more than me some questions on what to do next.
Here's the story,
My partner and I were checking out, and we are using my membership. My partner took their card out ready to pay while I started getting my membership app. The clerk said "Membership card and matching ID to scan." The first event of this interaction is my phone started acting weird when I tried to get the app open, so I told the clerk "Hey sorry my phone is freezing up, give me one moment to get my membership app open." And the clerk responds with "Membership card and matching ID to scan!" Just super rude.
Once I scanned my membership, they checked my id and when my partner tried to tap to pay, the clerk put their hand over the card reader and shouted at us. "Do you have a costco membership? You can only pay with the card on your account." This was so weird.
I didn't know what to do. I didn't have any card saved to my costco account because I don't use the online shop. My partner used their card to pay for the membership that we use already so *technically* their card was on file, but the clerk basically forced me to use my card. Me paying isn't the issue but I genuinely think that clerk was lying to us. They sternly insisted to us that my partner need to get their own membership if they wanted to pay for things. It was just a really hostile interaction for no reason and also something that has never happened to me. I've been a member since 2019. Nobody has ever had a problem with my partner tapping their card before.
So my questions are two:
Is that an actual store policy?
Should I file some form of complaint to Costco?
Thanks for any advice, and i surely hope nothing like this has happened to anyone else here.