u/spectaclebreakfast

Hi all! I have found myself in a bit of a weird situation that I cannot seem to find a good solution for. A number of weeks ago, I went on a trip to California to see some friends out of state, and while I was on this trip, myself and my friend group made a couple of grocery runs to the local Vons for food and supplies. One of my friends noticed that I typed my phone number in at the end of every purchase, and when she asked about it, I stupidly explained that my phone number is linked to my associate account and provides me with my employee discount. She seemed intrigued but almost immediately brushed it off and switched the subject.

A couple weeks after I returned home from my trip, I noticed that I was no longer receiving the free associate items that we are set to get every week. After doing a quick search on the app, I found a bunch of receipts in my purchase history that were not mine. I started panicking thinking that someone had somehow managed to hack my account, but then I remembered that my friend had asked me about my discount number, and after confronting her, she confirmed that she had been using it under the false assumption that I had given her permission.

My friend lives in a different state than I do, so I’m assuming that the two of us making separate purchases on a regular basis for a couple of weeks confused the system and that my account just needs to be reset or something. Just not sure who to call or talk to for issues like this. Any advice would be greatly appreciated!

Hello all! My store has been dealing with a major issue for a little over a week that has all of us questioning the future of our department.

As the title states, pretty much every customer that goes to place a 3PL order through our store is unable to do so and is instead instructed to reroute to a nearby Safeway. We’ve had close to 30 calls in the past three days with customers right across the street from us saying that they cannot place orders through our store.

My store is surrounded by apartment complexes, and as a result, a good chunk of our profit usually comes from deliveries. We went from averaging about 70 - 90 orders per day to less than 40 in the span of a week and corporate is not answering for it.

The E-Commerce operations manager is supposedly out on vacation until the 31st, so I was wondering if anyone else here has dealt with a similar issue here.