AITJ for fighting with a Walmart employee and refusing to leave a line?
So I (30f) went and did some bulk shopping at Walmart for a party. I had probably 25 - 30 items, so definitely quite a bit. I got in the self check out line and it was QUITE long so I made sure to check it wasn't an express lane. There was absolutely ZERO signage indicating as such (important). Its also important to note that there are like 5-6 self-check out terminals once you get to the front of the line so I wasn't holding anyone up behind me. I waited probably 10 - 15 minutes in this line and finally made it to the front. That's when the employee I guess noticed me for the first time and says "Mam, MAM! You have more than 15 items - you need to go to a regular lane!"
I was immediately thinking like "shit did I miss the sign?? Now I'm gonna be super late". I had an appointment in 20 minutes and was already really pushing it on time (which is totally on me - I definitely need better time management skills). So at first I was like, "Oh, crap I'm sorry, I guess I missed the sign?" And I'm looking around for it and she suddenly gets super aggressive with me and is like, "THERE AIN'T NO SIGN!! THERE DON'T NEED TO BE A SIGN! THAT'S WHY WE'RE HERE - TO TELL YOU!!"
So now I'm pissed... but I know rising to that level with her is not gonna get me anywhere so I stayed as calm as I could and was like, "Well... I wasn't aware this was an express lane... there's no signage indicating that and I've already waited 15 minutes in this line, and I'm kind of running late-"
Employee: "SO WHAT?? EVERYBODY HERE IS RUNNING LATE! YOU THINK YOUR TIME IS MORE IMPORTANT THAN EVERYONE ELSES??"
Me: "No, I definitely don't think that, but I have already waited my turn. There's no sign. And you failed to tell me until I already invested 15 minutes in this line... so I'll definitely keep in mind that this is an express lane next time, but at least for this time - I'm gonna stay and check out here."
At this point this girl is PISSED with me and I was certainly not pleased with her either. But I knew if I gave in and went to one of the other lanes (equally long lines - this whole store is a dumpster fire) I was definitely gonna miss my appointment. And I also just genuinely believed I was in the right.
So she says, "Well you ain't gonna be able to check outta this lane either way so you really just wasting your time!"
I was like "what do you mean? The computer won't process more than 15 items?"
E: "No it will! But I'm gonna put a hold on your order so you can't check out here so you're just wasting your time!!"
Mmmm, okay... we're in this now... fuck that appointment... I'm a stubborn bitch and I am not the one honey....
I go, "Alright, can you please bring a manager over here to settle this?"
She goes, "Naaah you can go to customer servic-"
Me: "I'm not leaving this line."
I turn around and 5 feet away there's another employee. And I say to her, "I hate to be that girl but can you please grab a manager, we're having a major disagreement here."
She goes to find a manager. At this point the woman behind me goes (to the employee) "All this back and forth - she could've just checked out already!! And she's right - there needs to be a sign or you need to tell people when they first get in line!!" (So she had my back at least)
The employee girl just keeps yelling at me, "You gotta leave this line! You gotta go! Your time is not more important than all these other people!!"
I'm like, "Nah these people can go ahead of me... I'll wait for the manager."
Finally the manager comes over and ALSO has an attitude and is like, "Yeah that's our store policy and there's not gonna be any signs. We're just doing word of mouth."
And I say all the same things about how I've already waited my turn and how I'll abide by the rule now that I KNOW the rule but it's not on me that I was completely uninformed.
Finally the manager just caves and agrees to open a previously closed register to check me out real quick. That works too!
And I know Walmart employees don't make a lot of money and probably have very stressful lives. But this girl had absolutely ZERO empathy with me, went from 0 to 100 in two seconds, and got real aggressive with me real quick. That's a recipe for my inner stubborn bitch to come out....
TL;DR: I refused to leave a Walmart line after having waited 15 minutes because there was no signage or communication about it.