Audible US customer service
What is going on with Audible United States customer service? A few to several years ago, the customer service was excellent. They even recommended a book each time I called and asked about my day. I just re-joined the Audible membership and my experience has been the opposite. Seems like all calls are routed to overseas people who could care less about books or reading. I had to escalate an issue because the representative did not understand the difference between the promotions. But she refused to escalate the issue and just kept giving a run-around. She was nice, but I sincerely think she couldn't understand what I was asking. And just kept circling. So I had to call back, escalate again, and finally got to speak with someone who understood. What happened?