2 different years, need to talk with IRS to clear up
2023 Tax year:
8/4: got IRS notice CP2000 which proposed amount due of $20, 541
8/18: Paid this amount by check
12/8: rec'd notice of deficiency (IRS notice: CP3219A) for 20,034 (including a penalty)
1/7/26: IRS sent us check for $21, 055.47 for overpayment
7/13: received notice (CP503) with amount due $21,828.81, with threats of income seizing
Have been trying to speak with someone to clarify what IRS stance is as they have been inconsistent regarding whether we owe this money or not. If IRS determines that we do owe money, all penalities should be forgiven since we initially to responded in timely manner
2025 tax year
Paid tax due on time, have confirmation of payment with our bank records and with IRS confirmation. But got notice recently saying we haven't paid (and the amount they cite is less than what we initially paid)
Trying to call numbers I see on this subreddit but so far no luck. Tried chats but there was no chat bot.
Does anyone have any suggestions for accessing a person at IRS?