u/teena27

I normally purchase the Kirkland paper towels from either Costco Ancaster, Costco Stoney Creek or on rare occasion (usually during winter) I order online and I assume the inventory is from the closest warehouse to me, which is Burlington.

I'm curious if anyone else has experienced what I have: My paper towels smell like mildew, straight out of the plastic packaging. I can't pinpoint exactly which location mine are from, but I know that my storage area is not humid or wet and furthermore, I've been storing them in the same location for 19 years and this is the first time I've encountered this.

I've also determined that the towels haven't become wet after being packaged because they're not at all distorted, as you'd expect if the package had been wet during delivery or sometlme while they were in the warehouse.

This is driving me crazy and I fear if the next package smells like this, I'll stop using them....it's really kind of gross.

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I’m dealing with a challenging client situation and could use some perspective.

This client (3 years) has had a very poor year due to low sales and ongoing cash flow issues. To help her manage, I’ve been remitting HST based on net amounts where possible to reduce penalties and interest. Given that she’s projected to be in a loss position for 2025, I did not remit corporate tax installments.

Her personal tax accountant made an error this year. Despite my clear communication that she did not receive full dividends in 2025, he prepared a T5 as if she had. Anticipating she might want to defer those amounts, I recorded them in “Due to Shareholder” as a liability. He was aware of this as of January. Once he realized his mistake, he asked me to reverse the entry and issued an amended T5. The client was copied, and I assumed the issue was resolved.

Since then, her tone toward me has been noticeably curt.

Yesterday, she said she would pay office rent personally. I told her I would record it as a liability to her (credit “Due to Shareholder,” debit rent). She responded that she “almost” had to pay $17K because I was using that account and accused me of “prepaying taxes” during a cash flow crisis. She insisted I use an account called “Shareholder Advance” instead.

I explained that the naming is irrelevant—both are liability accounts—and suggested she confirm with her accountant. I also provided a simple explanation of shareholder loans and their tax treatment, along with a screenshot from our tax authority.

Today, she doubled down—again referencing “prepaying taxes,” telling me I should focus on “getting her a paycheque” (despite her choosing not to pay herself recently), and ended with: “just do it the way I told you to.”

She clearly doesn’t understand the accounting, but more concerning is that she seems to think I’ve mishandled her books.

At this point, I’m questioning how to proceed. I could create a separate “Shareholder Advance” account to appease her, but it’s redundant and creates unnecessary tracking.

How would you handle a client who no longer seems to trust your work?