6+ Years and Leaving - Absolutely Ridiculous
Literally so mad I can't even convey it properly- I've been with this company for six years and never had an issue.
Life happened and due to some issues with my car registration I got behind. Ok, no big deal- I've had stuff pop up before so I did a payment extension as I always have it payed before cut off since we're cable cutters so internet is the lifeblood of our house.
I've prioritzed those payments before many, many others before. Again, 6 years and we stream everything.
Of course, we had an emergency and it was not cheap to say the least. I scrounged up what I could and chatted with an agent BEFORE the final due date.
I couldnt pay it all, but I could pay half. I absolutely could do a double payment the next paycheck but all I could come up with was that.
The agent said she couldnt do anything, but that I had to pay the full amount. I did what I could, which was half - and it seemed to have been ok as the due date came and went and it was still on.
They shut off services today.
They said that because I had "broken a promise to pay" that I was not eligible for an extension.
Are you kidding me!?
I told the two people I spoke to today that I didnt want to break it, to please check my chat logs - I reached out the day after the medical emergency WHICH WAS BEFORE THE DUE DATE to try and work something out, to try and do an extension and I was denied.
They wouldn't grant me an extension before the date and then denied help after due to "breaking" it.
I asked them to please check their records, have I ever done that before? No. Have I ever reached out to them before for anything like this in 6+ years? No. Did I reach out immediately when I realized that I wasn't going to be able to make the payment in full BEFORE THE DATE. Yes.
DONE.
Again, we stream everything- we game, we watch YouTube, we run everything through wifi.
Going with our cell provider now, yall can kiss it. Also, going to make sure everyone who games with me is on a different provider- pretty sure not many where I live are hooked up, but you can bet that the ones who do I will be harping on them to change home and at least one business from this ridiculous company.
Also, your chat function sucks.
Signed, 6 Years Too Long.