[Advice] Rider told me to cancel my return/refund process
So yesterday, my package was apparently stolen while the courier was taking refuge. His buddy (or another J&T person) mentioned they lost about 3k worth of items including mine, and said they'd compensate me if I signed a waiver.
Later that night, the status suddenly changed to "Delivered" with a photo attached. It looks like my package, but the problem is it’s nowhere near my house. It's within the city, but completely out of my neighborhood.
Then this evening, the rider came back and confirmed I'd get the compensation. But when he heard I already went through Lazada's official return/refund, he told me to cancel it so they could just give me the physical cash. I said no—not until the cash is actually on hand. Now, he'll likely return tomorrow.
Should I continue with Lazada's official route?