2FA LOCK PLEASE HELP
Hi guys. So i recently got a new phone, logged into my IG no problem. I have the Duo Mobile double authentication app for added security. i dont remember having to use it when i logged back in on my new phone i feel like when the app downloaded from my icloud backup i was just already logged in (???) idk i dont remember cuz i didnt pay any mind to it. a few weeks later decided to delete the IG app and take a break for a few days. when i redownloaded and went to log back in, IG prompted me to go to my Duo Mobile app to authenticate like normal. I go to my Duo Mobile app and it says my account was disconnected. I cannot get into Instagram because of this. duo mobile is a dead end. i did the “verify with 2 friends” option, had two friends verify my identity and still nothing. the record a video selfie option will not work for me. i click it and nothing happens. ive tried facebook meta support and nothing. i literally had my boyfriend verify his account so he could get on with a meta agent and still nothing, he never got connected with an agent (i think because his meta subscription was a free trial but anyway). last resort is im going to have my friend who has a longtime verified account ask an agent for help. any advice? anyone know what to do? im really upset because i do modeling work and it often gives you an upper hand to have a nice looking instagram and a decent amount of followers:( really dont want to lose my account. any help is appreciated. thank you!