u/watchdivescom

New Watchdives Customer Care Benefit

We occasionally see AliExpress customers run into frustrating after-sales issues. AliExpress cases can become complicated because of VAT/import taxes and platform dispute rules, but our position is simple: customers should not be left at a loss.

For orders from Watchdives.com, our own team handles after-sales directly. If you are not satisfied, you can ask us to review the case again.

We are also introducing a new customer-care benefit:

Customers with a genuinely unsatisfactory after-sales experience may receive one opportunity to buy any in-stock Watchdives watch on Watchdives.com at 50% off, after review.

We are also planning Watchdives fan meetups, possibly starting in the US. If community members are willing to organize one, we’re happy to support the event and provide Watchdives gifts for participants.

Thank you for supporting us — and also for telling us where we need to improve.

We’re planning a full Watchdives 3D lume series, and we’d love your help naming it.

A few people mentioned that they don’t like us using the term “HyperGlow”, so we think this is a good opportunity to create our own name that is simple, memorable, and clearly associated with Watchdives.

For this series, we’ll be using Swiss lume, just like on models such as the WD0019. The initial brightness is very strong, but what we care about even more is long-lasting readability. After a full charge, the lume can remain clearly visible for around 6–8 hours, and a faint glow can often still be seen beyond 8 hours.

This won’t be just one or two watches.

We’re currently planning more than 10 models using 3D lume blocks across different styles, including divers, field watches, GMTs, and more. So we want to build a proper name for the whole series — something easy to understand, easy to remember, and something we can continue using for years.

Some early ideas:

- LumeForge

- LumeCore

- NightForge

- LumeForm

- 3D Swiss Lume

- SolidLume

- LumeBlock

Which one do you like most?

Or if you have a better name, please leave it in the comments.

We’ll read through all the suggestions, and if there’s a clear favorite, we may use the community’s choice as the official name for the Watchdives 3D lume series.

One more question:

Would you prefer the series name to sound more technical, more premium, or more straightforward and easy to understand?

We’ve been thinking about a new idea and would really like to hear what the community thinks before we spend time developing it.

What if we created a Watchdives Community Marketplace where owners could buy, sell, or trade watches they no longer wear?

The basic idea:

- Sellers can upload their watches, photos, condition, price, location, etc.

- Buyers and sellers can chat directly with each other.

- Shipping/tracking information can be added to the transaction.

- Watchdives would charge 0% commission and no listing fees.

- We would simply provide the platform — the transaction would remain between the buyer and seller.

- Initially, there would be no dedicated customer service, transaction guarantee, or dispute mediation from Watchdives.

One feature we think could make it more useful is a community trust/reputation system.

Because many members have purchased from Watchdives before, accounts could receive different trust levels based on things such as:

✅ Verified Watchdives purchase history

✅ Account age

✅ Number of completed marketplace transactions

✅ Buyer/seller feedback

✅ Successful shipping history

For example, someone who has been a Watchdives customer for several years and completed multiple successful transactions could have a higher trust level than a newly created account.

We could also mark watches originally purchased directly from Watchdives as “Verified Purchase”, which may make it easier for buyers to understand the history of the watch.

This would not be limited to selling only new products from us. The main purpose would be to give collectors a simple place to move watches they no longer wear and let other enthusiasts discover them.

This is only an early idea, so nothing has been decided yet.

Would you actually use something like this?

And if we build it, what features would matter most?

- Verified purchase badge?

- Seller/buyer ratings?

- Trade option?

- Offers / negotiation?

- Wanted listings?

- Shipping tracking?

- Country filters?

- Fraud reporting?

- Something else?

Also, would you prefer the marketplace to be:

A. Watchdives watches only

B. Chinese watches / microbrands

C. Any watch brand

We’d love to hear your thoughts — especially what would make you feel comfortable buying a used watch from another community member.

Recently, some WD007 owners have given us higher expectations for the 3-link titanium bracelet, especially regarding edge finishing, comfort, tolerances, and overall wearing experience.

We appreciate this feedback because it pushes us to improve the product.

We have now decided to develop a higher-grade 3-link titanium bracelet for the WD007, based on the same quality level as the titanium bracelet used on the Watchdives / San Martin SN0121T.

This upgraded bracelet will also be sold separately, so existing WD007 owners will have the option to upgrade without buying another watch.

Compared with the current titanium Presidential-style bracelet, the new 3-link bracelet will have:

• Better edge finishing and comfort
• Better tolerances and articulation
• Higher overall manufacturing quality
• A more solid and refined feel

The quality will be higher, so the price will also be higher than the current bracelet.

We expect development and production to take around one month. Once the samples and final production version are ready, we will share photos and details with the community.

Thank you again to everyone who gave us honest feedback. This is exactly how we want Watchdives products to improve — listen to real owners, fix the weak points, and keep raising the standard.

We’ve recently heard from a few Watchdives customers who purchased watches from the Watchdives Official Store on AliExpress and experienced some after-sales or product-related issues.

We take these concerns seriously.

We are inviting the person responsible for operating the AliExpress store to join our Reddit community so they can communicate directly with customers, review the cases, and help resolve the outstanding issues properly.

Although the AliExpress store is operated separately from our own website team, it sells Watchdives products under our brand, so we believe customers should receive the level of service we expect.

We will closely follow how these cases are handled.

If the store cannot provide reasonable and responsible after-sales support to Watchdives customers, we will reconsider our cooperation with them and may stop supplying products to the store.

If you purchased from the Watchdives AliExpress Official Store and currently have an unresolved issue, please leave a comment below or contact the store first with your order information.

Our goal is simple: wherever you buy a Watchdives watch, you should receive proper after-sales support.

Thank you for your patience and for continuing to give us feedback.