Failed delivery - CS doesn’t seem to care.
We’ve used hellofresh for about 6 years now and rarely have any problems - last weekend, our box with 7 meals went missing due to damage (or so we were told) and after waiting all day just got an email at 6pm saying we aren’t getting jack shit. I contacted CS via chat and talked to two representatives, one of whom i believe was an actual person. Since they couldn’t ship anything else to us, they offered a refund (which is to be expected) free shipping on our next box and nothing else. I’m not someone who complains a lot but I was shocked that they didn’t seem to care of offer any other compensation. Is this normal for hellofresh customer service now? In the past they’ve refunded whole meals just for having an ingredient missing so their lack of concern (and a lack of compensation) was a surprise.