Credit limit was "temporarily lowered"
Just got notified with the following:
"We've applied a temporary restriction to help protect your credit score. To restore your limit, follow the steps in an email"
The steps tell me to make a larger payment or to provide my banking information so I can have my bank statements/transactions looked at. Both which I did (as I never make just the minimum payment anyway each month).
I haven't used this credit card much lately but just found this very random. Possible explanations are:
- someone at Neo keeping a close eye on my credit use and noticed I just bought a house on top of the condo I already own and have a mortgage on (but plan to rent out), thinking I am a higher credit risk all of a sudden. I have a perfect payment record.
- Alternatively, it is because I don't really use the card much and when I do, I make big purchases but I don't make just the minimum payment and thus not seen as a profitable customer.
- They want an excuse to snoop in my bank account
Obviously those arent the explanations I received.
This has not happened with my other credit cards and fortunately I don't rely on the credit cards to live... still annoying because Costco only accepts Mastercard, not Visa. Neo's World Mastercard is the card I happen to use there, and I like to make the odd big purchase there.
Has this happened to anyone else and if so, what was the reasoning?