u/zevedeos1

Update: they told me the packet has been lost, they refund to me and they accept to make me the same discount for a new order but it's the second time a packet from vivo lost, how can i be sure that is will not happen again....

Vivobarefoot marked my order as “shipped” 16 days ago, but the tracking still shows the package is dispatched, after talking to the stupid bot they give me a real tracking number but the courier don't know about this order.

At this point I honestly suspect they don’t have the size/color in stock and simply don’t want to admit it to avoid losing the sale.

Even more frustrating: every single day I only get replies from the same useless chatbot and not a single human from customer support has contacted me yet.