r/AcerPredatorHelios

Welp I’ve made a couple posts about the Neo 16s I picked up about 3 months ago. Everything was fine until about a month ago when i started randomly crashing while playing. Mid game it would crash and give me a “your computer ran into a problem and needs to restart” with a MEMORY_MANAGEMENT error followed by a bsod.

I have tried a lot of fixes.

Have everything set to discrete gpu only, updated bios, ran a windows memory diagnostic which found nothing, repaired corrupted system files, physically reseated the ram, a performed a clean drivers installation via ddu. No luck.

im under warranty but afraid to send it off for 2 reasons. First I’ve heard so many times about sending it off for a simple fix and it being gone for months and months, sometimes returned unfixed. And the second, when working well, my particular laptop runs strangely cool. Like I’m getting good performance while cpu and gpu are maxing at 70c (I’ve made posts about my low temps).

Have any of you had these same crashes and found a fix or do I have to send it off to acer?

appreciate any insights.

I got my laptop battery replaced under warranty. The new battery works, but the Windows battery report still shows the old battery details. Is this normal, or do I need to reset/update something?

Also, the replacement battery is manufactured in 2023, while my original battery was 2024. Is that something to worry about, or is it completely fine?

Any advice would be appreciated. Thanks!

Notebook - Acer predator helios neo 16 (2024)

Getting this piece of shit is my biggest regret please help me i cant adjust the brightnes its stuck on maximum ever since i just restarted my laptop for no reason

And its been a year my predator sense doesnt work

Like i downloaded it but when i open it or press the key to open it nothing happens my cursor loads for a sec but then nothing happens idk why this happens

mine’s 91c on balance mode, and whooping 99-101c when on performance mode (that’s why i don’t use it)

(I should preface that I am inexperienced when it comes to computers and this is among my first problems/concerns.)

I recently bought a Predator Helios 18 with an i9-14900hx and a RTX4080. I bought it with the intention of using the laptop for gaming and general use.

I happened to have the Predator Sense tab open while playing some AAA games and noticed that my CPU and GPU temps seemed pretty high, with the CPU at 200 (Degrees Fahrenheit) and maxing out at 212. The fans were on auto at the time so I turned them up to max and tabbed back over to the game for a minute, tabbed back, and saw the CPU temperature was still at 210, and the GPU following the same trend (I don’t remember the exact number for it).

At the time I already had the back of the laptop elevated so it could breathe. I tried lowering the maximum processor state from 100% down to 99% which didn’t seem to make much of a difference. I also tried lowering my framerate cap in the game I was playing, which barely changed anything.

Any thoughts? Fixes? Consolations? Warnings? etc?

I’m honestly not even sure if these temperatures are that bad and I’m overreacting, or if this should be a cause for concern. All of this is very new for me and I just don’t want to run my new laptop into the ground already.

I have had a 5070ti Acer Predator Helios AIs for months now, and since the beginning I have been noticing, or coming to find out that Acer used very mediocre thermal paste for their laptops. My laptop runs slower than my cousin's laptop which is the same one since the beginning. Idk if its because he uses a big fan under his laptop but I am having suspicious that I am going through thermal throttling due the fact that I can't play Apex Legends maxed out at 1080p locked at 150fps because the fps keeps going up and down, and that isn't just on that game. My cousin has recommended me to undervolted but I think that it is wild that I have to mess with that to have my computer running properly. My PC just being idle runs at 80-100c. it is horrible worse computer I have ever had. My 4060RTX Chinese prebuild with an i5 ran better than this shit. Don't get me started on the battery, it is worse not doing anything than playing my Steam Deck on max lighting with the most demanding game playable on it. I am considering calling warranty but I wanted to see if anybody is dealing with this mediocrity too and if they have found an solution. For example I want to replace the paste myself but idk if that will void the warranty.

There are two “hooks” that seem to be preventing the 2nd RAM stick from being slotted in (highlighted in red on the second image). I’ve tried moving them to the sides but they don’t move with the prongs used for removing RAM. The first slot doesn’t have them and I’m not sure how to deal with them.

Could someone help?

https://preview.redd.it/td3p3m4o42bh1.jpg?width=2880&format=pjpg&auto=webp&s=64492d58a58d6678bd3d4020face75cad3d348e9

https://preview.redd.it/q8i5ykdq42bh1.jpg?width=2100&format=pjpg&auto=webp&s=471e2bcedd035d0824c595c668a66847c4a7e041

https://preview.redd.it/2kptvrt2zzah1.png?width=967&format=png&auto=webp&s=42d79813d5800a150f58942456c45de92ede69db

i was initially worried about temps because everyone said it had cooling issues, these are the temps im getting under load with rt on

So I finally upgraded! Picked up a Predator Helios Neo 16S AI because my old Nitro 5 was getting loud, running hot, and basically screaming every time I put it under heavy load.

Now this new Predator… Bro… it’s running a full‑blown jet engine at load. Like PredatorSense said “maximum thrust engaged” and never looked back.

I expected better cooling compared to the Nitro, but this thing is hitting full RPM the moment I start anything GPU‑heavy. Temps are fine, but the noise is wild.

Anyone else experiencing this with the Neo 16S AI? Is this normal for the Ultra 9 + 50‑series GPUs, or do I need to tweak something (fan curves, turbo mode, BIOS settings, etc.)?

Would appreciate any tips before my laptop takes off into orbit.