As the title suggests, it’s been 3 years I’ve bought this laptop and now I want to get it cleaned and replace my thermal paste. I went to the service Center and they told me that it needs thermal paste for cpu and Liquid Metal or something like that for GPU and all, I’m so confused I called up like 4-5 stores and asked if they had LM, none of them have it

I have a Helios Neo 16 AI (PHN16-73). I've noticed some quirks running on each different mode and I don't know what to settle on.

So my 5070ti went bang totally dead. It was a 32gb model. Sent it in for repair. They sent me a new one back, got it on Tuesday. They replaced it with a ultra 9 64gb 2 tb with a 5090. Not sure if they screwed up but keeping my mouth shut lol.

I bought a Acer Predator (model: PHN16S-71-78U4) but when I open the box and plug it in, nothing happens, no lights, no screen, nothing. What would be the reason for that? I bought it on discount and dont want to return it if possible. I saw some people mention about resetting the battery. Could anybody help me out or anybody had the same problem?

https://preview.redd.it/o8g24ukdw72h1.png?width=2560&format=png&auto=webp&s=0938987d67e0fb7d0529fdf8e05fb501af0e9c32

How is this putty for my Predator Neo 16?

Hi,
I have a Acer predator helios neo 16 (PHN16-71)
It has two thunderbolt ports (TB) . One tb port is working fine (A) , another is not(B) {means, any mouse/keyboard/ storage device is plugged in then it is connecting-disconnecting and then not working)

The B port is completely fine for connecting a android device by usb c to c

But When the android device is connected to A then the B port is working fine. But when the android is disconnected again the B port is not working.
Sorry for grammatical mistakes
Kindly help
Thanks in advance!!

Just bought my Acer Predator Helios 5070ti laptop and it’s been pretty good so far !! Just wondering has anyone ever replaced the paste yet ? I’ve heard that the Liquid Metal they use isn’t sometimes properly applied at the factory , and paste as well

I have had this laptop since December and it's been great. However, since the last BIOS update, performed automatically by Windows Update to v1.26, the laptop doesn't boot unless it's plugged in to a power source.

I have used the original charger of 230W, a 330W charger, and also a 100W USB-C charger and laptop boots normally as soon as it is plugged in and I can take out the charger immediately after, and it works completely fine. It's the same with hibernate. Sleep works fine.

This may have been an isolated issue, but my brother has the same laptop and suffers from the exact same problem. Also, the fact this problem started the day after the BIOS update.

I’ve already tried resetting the BIOS settings and checking Windows power options, but nothing appears out of the ordinary.

I have acer predator Helio neo 16, and after 2 years of use I was getting bad Temp mainly because of dust build up and my thermal paste & liquid metal got dried up.

So I decided to remove liquid metal and use 1gram thermal grizzly thermal paste on both cpu & gpu 0.5 gram each. And for the pink thermal putty on vram i replace it with the thermal pads.

But the results are not good I got 105°c on gaming on my CPU and 88°c on my GPU. I need help what I did wrong!!

Got this laptop (Predator Helios Neo 16S AI 5070ti) late december, its been constantly crashing at least twice a day since the beginning.

Happens regaurdless of weather laptop is in quite/balanced/preformance mode, and plugged in or not.

Its the same story every time, everything freezes, then I get a black screen with the text "Your device ran into a problem and needs to restart, Stop code: VIDEO_TDR_FAILURE (0x116) what failed: nvlddmks.sys"

This task happens doing very light browsing, I'm 100% sure the GPU/CPU isn't overheating. Runs 50-60C at pretty much all time.

I've tried booting into safe mode and completely removing then installing nvidia graphics drivers via DDU, but it didn't fix the issue.

Haven't tried messing with bios updates because I'm not sure if it would void the warrenty, and I don't think that would fix it either, given the error message and other users reports having the same issue.

Recently ordered the Helios Neo 18 AI and found out it has liquid metal. I took a look at some posts in this sub related to the matter and I'm still confused: should I be concerned or nah?

I plan to keep it on the desk mostly but tilted at an angle all the time to allow more air for the fans. I live in an extremely hot country (it'll be nearly 49C in a month), and I'm worried about the longevity of LM, since this is an expensive device

Basically: when I get the laptop, should I replace it immediately with PTM-7950 (given the angle I'll keep it at + ambient temps), or should I replace it after a year or two with PTM-7950 when it needs repasting? I'm not a technical guy so any help would be :)

Thx

Title pretty much sums it, I had quite a few highs and lows with this laptop that I just wanted to share with the other users and probably potential new users.

I had mine for a few weeks now. I bought it refurb for $1K from the Acer store in ebay (https://www.ebay.com/itm/257213818024). It came on a generic box but overall the laptop was basically flawless and there isn't any scratches or dents in there. The battery has been probably replaced upon checking the initial cycle. I already did my research before buying this and came to the conclusion that I'd accept all the flaws regardless cause of the performance you're getting for the price.

Immediately, I setup up dual booting and installed linux on it thinking it would have better performance but there are some quirks like the temperature spikes here and there and that the battery life is way down (got only 2 hours at most and usually lower on eco) which made the overall experience worst especially since I wanted to use this for work as well, doing some programming and documentations. But anyways, here's a few lows I've encountered and experienced so far:

First, again I'm a dumbass thinking that linux will make it better. Well it does give you the ability to go to 60hz but there is no effect on the battery life. You could stick with that 60hz refresh rate or even enable the variable refresh (48-60 which is the lowest) and still get around 2 hours or less battery life and this is on eco with predator sense / linuwu installed.

Second, on gaming, the CPU just gets too damn hot (100c hot). Again, I was able to install the predator sense but there isn't really a better way of taming the temps without doing a lot of modifications on the BIOS (which I had some issues as well). I tested it initially with just freakin Metal Slug, the first one. It's not even 3d and I'm getting 100c on the CPU? like what in the actual F.

And speaking of the BIOS, basically, the BIOS sometimes has a bug where in if you try going to the advance menu, everything hangs (some users encountered it already). The first and second time I encountered it, you can easily just fix it by reverting everything to optimized default, but then the next time it happened, even if you use F9 to revert everything to default, nothing happens and the screen just hangs (I managed to fix it somehow by switching the graphics back and forth from nvidia to intel and then doing a lot of restarts hoping that would fix it). This is a major issue cause you can't really reflash a BIOS. I encountered this multiple times already. Right now I had it fixed but for now I'm pretty much afraid of doing a lot of changes on the BIOS.

And so I went back to windows, disabled the aggressive power settings on battery but left it enabled while plugged in, then enabled all power efficiency settings, I didn't use throttle stop, have a laptop cooler, nor change the BIOS settings for turbo power (cause I'm afraid the BIOS might be borked again) and just switched to 120Hz on intel, adjusting the brightness and contrast a bit and everything's near perfect now. Yesterday I had 54% battery on eco mode starting at 9:30am and managed to use it for casual browsing and streaming til 1:30pm. That's around 4 hours on half the battery which is good enough for me. I was still doing some test with 60hz and managed to have it only somewhat working (still very dim but can easily be adjusted) but I'm still figuring out how I'd be able to remove the random flickering (or if it can be removed at all, not sure, I just used claude for my test).

So for now atleast I've completely transferred my workflow back to Windows and just did some optimizations here and there. I was able to play games straight without hitting 100c or constantly having temp spikes even without changing the thermal paste/LM. I still wanted to go back to linux but its just not worth the extra headaches (atleast for now).

TL;DR: What I'm trying to say is that, this laptop isn't something you can really enjoy out of the box without doing a lot of configurations and modifications first. Probably the same as other gaming laptops as well? But once you've managed to tweak it and do a lot of test, the overall experience isn't really that bad. And for the price, I'd still recommend this laptop.

Also the right speaker has low volume as compared to the left one; even on balance setting in the realtek app.

Ive had my 5070TI for 2months... noticed that since may 2nd it thermal maxed 3x now. fans randomly hit 100%, keyboard stops working, then auto shutdown.... after the 3rd time, now my laptop fans hit almost 100% basically under any gaming super loud. so I opened a warranty claim, and need to ship it out.......... apparently this will a well know widely visible issue all across forums etc. Some say the liquid metal is not well placed, others say various other things including bios firmware etc etc etc. Either way, I paid like 3k CAD, and Acer can shove it up their ass for all I care.

This is 2months old 1 year warranty, and it only used on an open desk with a fan base 24/7. I have a work meeting in Missisauga ONT (their head office fir returns), im going to hand deliver it myself, and see what they can do about it, or get me some type of replacement option instead because best buy wont refund.