Which Amex travel benefit in Australia do people here think is most consistently underused by cardholders who are entitled to it and what specifically makes it easy to miss or forget about?
The premium Amex cards include enough travel benefits that keeping track of all of them - the credits, the status benefits, the insurance covers, the lounge access arrangements - is genuinely difficult and certain benefits seem to be used far less than they should be simply because the cardholder either doesn't know they exist or doesn't know how to access them effectively. Would love to know which specific benefits people here think fall most commonly into the underused category and whether there's a practical way of ensuring you're actually capturing the value the annual fee is supposed to provide.