r/AmexAus

I've read on here and other forums that some Aussie personal Platinum charge card holders have been offered a downgrade to a green charge card. However, I recently called up to test the waters for any incentives to stay post recent "enhancements" and was basically offered nothing at all, just a steer towards applying for a non-co branded Amex personal credit card so I can transfer my MR points. Has anyone here actually been offered a downgrade to a green charge card recently, and which team / how did you manage to get this offered? I explicitly asked the customer service rep from the platinum 1800 line if I can downgrade and she said she was 100% certain they phased those cards out ages ago, despite what forums are saying. Any hints and tips appreciated!

I recently closed my Amex card and realized after the fact that I had an expired travel credit sitting on it that I forgot to use. I've heard some people have had luck getting expired credits reinstated after closing their account. Has anyone been in this situation before? Is there a workaround or a specific department I should ask for to get them to reissue it?

Booked 3 rooms at FBH in Singapore later this year for a trip using my plat card ($450 credit still intact)

Amex Travel had $13,337 for 3 rooms, USD$125 per room + usual FHR perks.

Booking direct with the hotel was $9000 + a guaranteed room upgrade (unlike the FHR caveat of if available). Even after the travel credit, hotel credit, I am struggling to understand the value of Amex travel. FBH doesn’t fall within one of the hotel membership gold status categories, but the price was too good to say no.

Is there ever value in using Amex Travel? What is it actually worth spending the $450 on?

Stripping away the downgraded lounge perks, the $349 value of the Accor+ membership (with the complimentary nights and 30% dining discount) feels like the last real pillar justifying the $1,450 fee for non-frequent flyers. For those who maximize the Accor stays across APAC, does this single benefit keep you from canceling, or has the creeping "coupon-bookification" of the dining credits made the card too high-maintenance to bother with?

I’m still trying to process the announcement that from October 1, 2026, additional/supplementary cardholders are getting their Priority Pass memberships completely deleted. Previously, having my partner as an additional cardholder meant we both had independent airport lounge access globally, which practically justified the heavy $1,450 annual fee. Now that the primary user just gets a single guest pass and the supplementary user gets locked out, the couples-travel value of this card has completely fallen off a cliff. For those who got the Platinum card specifically for family or partner travel perks, are you actively planning to cancel or downgrade to the Green or Explorer card before your next renewal statement hits?

We are nearly two weeks into the new 3.5% foreign exchange fee (up from 3%) that Amex rolled out on May 5. This makes using our Aussie Amex cards overseas or on international sites incredibly expensive compared to zero-FX options from the major banks. Are you completely abandoning your Explorer or Platinum card for international spending now, or is the points multiplier still somehow worth the 3.5% hit for your strategy? If you've moved on, what zero-FX card are you pairing with your Amex setup for travel this winter?

With mid-year approaching fast, I need to burn through my $200 Local Dining Credit before the next redemption period logic shifts. For those in Sydney or Melbourne, have you noticed any new additions to the curated restaurant collection this month that are actually worth the booking hassle? I'm trying to avoid the usual Chris Lucas venues this time around- hit me with your best hidden gems that seamlessly trigger the credit.

Amex just refreshed the Platinum offer: 200k points for a $5,000 spend. But with the recent lounge cuts and the FX fee hike, the "value proposition" feels different this year. If you’re on the fence, does the $400 Global Dining Credit and the $450 Travel Credit still make this a "break-even" card for you, or is the $1,450 annual fee becoming too hard to justify? Has anyone successfully negotiated a "retention bonus" recently to offset the new fee structure?

Hi everyone, looking for some advice from anyone who has dealt with something similar.

I recently rented a car through Budget Car Rental at Adelaide Airport, South Australia. The final invoice closed at $222.54, which I clearly remember seeing at the time of payment, and the invoice also confirms this amount.

However, last night I noticed a charge on my Amex card for $22,254.25 which is obviously 100 times the correct amount. This has now pushed my Amex account well over the credit limit and the account is showing as a negative/outstanding balance because of this incorrect charge.
I contacted Amex last night as soon as I noticed it. They advised me to contact Budget first and see whether they would resolve it. They also said that if Budget does not resolve it, Amex can dispute the charge.

This morning I called Budget Car Rental, and they acknowledged that this is not only affecting me, but also a few other customers from around the same time period. Apparently those customers were also charged 100x the original amount. Budget blamed it on an Amex issue, but the incorrect charge is still sitting on my card nearly 24 hours later.

My questions are:

1. Could this affect my credit score or credit file, given that the incorrect charge has pushed my card over the limit?

2. What happens to the extra/fake Qantas points that may have been generated from this incorrect Amex charge?

3. If Amex disputes/reverses the charge, will they also reverse any related fees, over-limit issues, interest, or other consequences?

4. Should I wait for Budget/Amex to fix this, or should I escalate this formally now?

5. Would this be worth lodging a complaint with AFCA, especially if the issue is not corrected quickly?

6. Is there anything else I should be doing in writing to protect myself, such as requesting written confirmation from Budget and Amex that this was an error?

I have the original Budget invoice showing $222.54, and I also have a screenshot of the Amex transaction showing $22,254.25.

Keen to hear from anyone who has dealt with a major incorrect credit card charge, especially with Amex, Budget/Avis, or AFCA in Australia.

I caught myself almost upgrading a hotel purely because I’d “earn more points”. At what point does the points game actually save money versus just encouraging spending?

Hi all,

Starting to churn cards and I wanted to start off with Amex, since I know they are quick to decline once you started churning, so was planning to start with them and would keep my AMEX as well.

However, looks like I am a couple weeks late and the 70k bonus for Qantas is now 50k and not really worth it. I currently have a NAB Qantas card that I've had for a couple years now, so I dont have a history of churning.

But I was wondering if I got a Westpac qantas card now and then the AMEX and of July when the bonus changes and is hopefully higher, would I likely have issues getting approved then if I just got another card?

I am also likely getting a small car loan in the coming months, so I don't know if that would impact me since that would also incur another credit check. Just unsure if I should wait and not get another card or that it should be fine.

Any help is appreciated!