r/AmexAus

I’ve had an Amex for a while and honestly expected to run into way more places that wouldn’t take it. I still carry another card with me just in case, but I’m finding I don’t actually need it that often.

There are still the odd smaller shop or business where it’s a no, but overall it seems a lot less of an issue than it used to be. Has that been your experience as well, or does it still depend heavily on where you’re shopping?

Has anyone here got the Velocity Escape Plus? Is it worth the $95 annual fee?

My Velocity Platinum is expiring and I’m considering downgrading to the Escape Plus.

For those who have it, how have you found it? Or have you considered/switch to another card instead?

My partner received a fraud alert from Amex today. We still have no idea how the card details were compromised, but I have to give Amex credit for how they handled the situation.

We contacted Amex, and one thing that initially raised some suspicion was that the phone number provided through live chat was different from the one in the fraud alert message.

What impressed me was that the agent wasn't pushy at all. When we expressed concerns about whether the call was legitimate - eventhough I called them, they actually encouraged us to hang up and call the number on the back of the card instead.

Funny enough, when we called back using the number on the card, we ended up speaking to the exact same agent! The agent also sounded Australian rather than having the Filipino accent I've become accustomed to hearing when calling Amex.

Once everything was verified, they went through the entire account security process. They reset the app access, updated the security details, replaced the digital card number linked to Apple Pay, and arranged for a replacement physical card.

What surprised me even more was that they organised DHL delivery for the replacement card, despite us telling them it wasn't urgent.

The whole experience was efficient, professional and reassuring. No unnecessary back-and-forth, no passing us between departments, and no making us feel like we had to fight to get things sorted. I can't help but think that with some other banks, the fraudulent transactions might have gone through, followed by a lengthy dispute process and the usual headaches.

I've always believed that you don't really know how good a bank is until something goes wrong. It's how they respond when things go sideways that matters.

Hi all,

I got my AMEX Qantas Rewards a month ago and and am not getting anything over a 20k soft limit. Initially, the spending power tool approved me for 45k but then the card declined at around 15k. Paid it off twice since and ran ~40k through it but still stuck at 20k. I have around a year history with AMEX with both my cards in good-standing so I doubt that would be an issue.

It's just annoying getting a card for cashflow when it only approves me for around 2 weeks of transactions in a semi-low-spending month.

Have a lot of people been getting lower dynamic limits lately? Are there any tips to increasing the limit? I always was under the impression that spending a lot and paying off often is really all there is to it. Cheers.

Delayed to EOFY

Walked up and noticed that they were open. The receptionist said that they've decided as of today they'll be extending it by 2 weeks as a last minute change.

Fyi to anyone who might skip it since we noticed it as boarding 😭

Hi everyone, I am new to AMEX platinum here in Australia, I have around 390k points on my card which isn't a great deal, would love some advice on what would be the best use of these points? I plan on going overseas but after a points conversion this hardly covers an economy fair to Dubai or Los Angeles. Is it better to use points on Hotels? Or is there a trick to this? Any help would be greatly appreciated.