r/EnterpriseCarRental

Does airport to airport avoid drop and one way fees on National or how does the policy read? I may have this all messed up as far as understanding.

I called my local enterprise and the employee that answered seemed to act like it was okay. I’m just asking on here to make sure and see if there’s anything else I need to bring when I pick up the car.

I’m using my debit card because my credit limit is lower on a new card. The only issue is that my license doesn’t have my current address since I recently moved (same state). Everything else is tied with my current address though. I have my utility bill (phone) and my paystub showing my current address. I asked about if they would take a temporary license if I went and got my address switched if needed and the employee said it wasn’t necessary so hoping that’s true?

Do you guys think I’ll have an issue when going to pick up the car?

We rented via the Enterprise website a simple 1 day one-way rental.

We made our way to the branch, only for them to tell us that they never (!) had the availability of the class we rented. Saying we should have called directly with the branch and checked for availability as the website barely has any view into branch inventory.

Thankfully, they were able arranged with another station few towns over and they drove us over there.

The whole ordeal took 2h but everyone at the branch was nice, even when shouted at by another customer with damage issues (which they dealt by ignoring them and serving other customers for like 30min straight).

MT here at an airport, getting into summer so we’re getting hefty with our reservations, slowly building to 300+ reservations and returns.

anyone else’s branches going absolutely crazy? we’ve had an AM leave, 4 people have transferred to another branch and we’re about to have another 3 leave. 6 new starters in the busiest time of year!

When you pre pay for a rental, you're welcome, and you cancel, because plans change you didn't expect, you'll get to pay a fee. But if you don't prepay, there's no fee. Why prepay? Why not go to another rental counter? WTF and annoying.

Cancelling a Pre-Pay reservation more than 24 hours in advance of your pick-up will incur a $50 fee (or cost of rental, whichever is less). Cancelling a Pre-pay reservation within 24 hours of pick-up or not showing for pick-up will incur a $100 fee (or cost of rental, whichever is less).

Original Amount Paid

$ 68.88

Amount to be Refunded

$ 18.88

If a Prepaid Guaranteed reservation is cancelled more than 24 hours before the pick-up time, a $50 cancellation fee, or the cost of the rental, whichever is less will apply. 

If a Pay Later Guaranteed reservation is cancelled more than 24 hours before the pick-up time, no cancellation fee will be assessed. 

I booked a rental car through Costco Travel for my upcoming trip at the Enterprise Frisco location. I selected the Premium Car category, so I was wondering if premium cars are usually available or if they normally provide luxury sedans now that the Nissan Maxima has been discontinued.

Hello, I lost my key fob for my cla250 and got charged 2000$. It was a rental car and Enterprise has not yet disclosed a damage report after a 3-4 months wait period and multiple follow ups on my end. Do you think it’s too much and should I keep disputing the price ? There is a chance that my Amex insurance cover this cost but they really need a full disclosure of the damage report which I have not received yet and maybe I won’t anytime soon.

Hey everyone,

I recently graduated college and just accepted a Management Trainee position with Enterprise. Before this, I spent the last 6 years working in the tile setting/construction industry as a laborer, so this is going to be a pretty big transition for me into the corporate world/customer service/sales environment.

I’ve been reading a lot online and I know the role is very performance and sales driven, which honestly makes me a little nervous since I don’t come from a sales background.

A few things I’m curious about: • What are the most common reasons people get fired or let go from the MT program? • If your sales numbers or sales skills aren’t great at first, can that realistically get you terminated? • How much pressure is there around metrics and sales? • What separates the people who succeed from the people who struggle? • Any advice for someone coming from a completely different industry trying to perform well early on?

I’m definitely willing to work hard and learn. I just want to know what to realistically expect and how I can set myself up for success.

Appreciate any advice.

Picking up an "Intermediate" class car for a road trip in July. I know I'll be limited to what is available but if you have a "stay away" and/or "the best" opinion I would love to hear them. Solo travel, not worried about fuel economy, just the best ride.

I made a reservation about a month prior for a 16 foot cube truck from one of the locations in Toronto for me moving from one apartment to another, as well as putting my girlfriends items from her apartment in the truck as well. The plan was to keep the items in the cube overnight so that after moving out of our apartments, we could move into the new one in the morning. The reservation was confirmed. On the day of the move and about an hour and a half before pickup I received a call saying they did not having any 16 ft truck’s available. They could only offer me a panel van. I said I needed something equivalent or larger and they said they couldn’t help me. When I asked how it could possibly not be there I was told there was a ford econoline recall. Which is interesting to tell a customer an hour and a half before pickup and after it’s been reserved for over a month. I was told to find other options. I could not find anything else from budget, u-haul, avis, drive force since it was the very last day of the month. I ended up not having a vehicle for the move and had to use my Honda civic to try and get all of the items out of my apartment as well as my girlfriend’s separate apartment. I was unable to get the bulky items out and spent all night driving things to a friends place to store the items before my key handoff to my landlord as well as picking up keys for the new apartment.

Long story short I was never able to get all of the items out of either apartment. Mostly larger items. The new tenants arrived and now have some legal action put against me for item disposal.

I have called enterprise corporate several times, they told me they have sent “urgent” messages to the branch to return my call or to contact me. I have had a case file with corporate for over 2 weeks. Nobody at the branch answers my calls from any hour from 9-5 since this happened. I was told the only way to get the district managers number was through the branch manager. Every call from customer service tells me I’m being put in a priority for this to be reconciled but it’s clearly not happening. The only option I think I might have is to go to the branch directly. I’m not looking for enterprise to compensate the items not being removed.

I just want something, something to acknowledge this whole shitshow and how my reservation was abandoned on such a stressful day. I have lost all faith and trust in enterprise.

What exactly should I do.

I wanna pay with a debit card

Or does it have to be with the same credit card I use for the security hold?

Do you think I can get hired back if it’s been 6 months and I was terminated because I didn’t clock out for lunch for about a month?

Taking a long trip with the family. I want to get a Luxury SUV as it's mentioned on the Enterprise App. The description says "Lincoln Navigator, Infinity QX80 or similar" . The "similar" asterisk scares me. How do you assure on the day of pickup I actually get a luxury one and not a basic one ? Would love a Lincoln Navigator specifically.

I recently rented a car from enterprise and accidentally hit a curb while taking a turn . The drive shaft broke in the underbelly and the car had to be towed . Do I need to expect anything regarding payments for the car if I paid for the full damage waiver ?

Rented from a local branch in Arkansas. Drove to Florida. Got a check engine light. Called, they said to bring it to the enterprise at the airport and they’d swap me into a different vehicle of the same class, they did. I get to the thing to pull out and the original contract is marked as closed. They swipe my card for $1 (odd) - I logged in tonight to see what my contract is set at, and according to the online portal, I have no active rentals. No contracts. No anything. I have a car, but no record of it. 😬 suggestions?

Hi, i have an upcoming reservation for full size suv on Denver international airport and going to Settle. I have skip the counter, and on my past bookings on different airport usualy works flawlessly - besides NYC when there arrange me a car. Anyways I do not ever rent a FULL size suv and I dont know what kind of cars can I expect. Is Denver branch big one? I really aprecietae insight from someone who rented a full size suv in Alamo Denver.

Thanks