r/EzeeFiber

For no reason? Our only wired option is Comcast so we don't have any competition, the rest of the town is nearly fully covered.

https://preview.redd.it/g4p9eprf3quh1.png?width=912&format=png&auto=webp&s=21ab12fed58008ba4a6c478c134be0a12370bfa7

I’ve had with this company. How many times do I have to tell them that I’m not interested? Every week someone knocks on my door. Every day I get mail from them. Is this their marketing strategy? Bully me to switch? Ugh

Been a ezeefiber customer for 3 years. Switched to business class from Residential to work on a project. Now I want to go back to Residential but no one listens.

Called the ezeefiber main number and they dont seem to know how to handle my request. First they told me someone would call me in 24-48 but no call came. Tried a 2nd time on a different ezeefiber number and they told me to send an email to crm@ezeefiber.com to cancel. No reply. No call from anyone.

Is it really that difficult to convert someone back to residential? Really guys, can't be that hard.

My fiber was installed today, and I have to say this was one of the best install experiences I’ve ever had with a provider. They ran into an issue early in the process where the conduit was kinked, and it looked like they may have had to come back later to do the install. Later apparently meant two whole hours. The field supervisor showed up, and the team had things sorted out in no time and was able to complete the install. Everyone was super nice, and communication was clear, direct, and easy to understand. They even gave training on the new equipment.

What impressed me most, however, was what Ezee’s own employees had to say about working for them. They said it was one of the best companies they had worked for and that “they hope it never changes.” It truly sounds like they treat their people with respect and do their best to create a positive environment for their field install teams.

On top of that, I felt they took real care for my property and pride in their work. My only issue was some cable management that took me less than 15 minutes to sort out. But that’s not completely on the install guys; the area they had to work with isn’t great.

Two small bits of feedback:

When the teams started pushing pipe, there were no door hangers about the work happening, what to expect, or a timeline. That ruffled some neighborhood feathers. There were sign boards put up throughout the neighborhood, but it doesn’t seem like that was enough for most people. The traffic control was done well, but it was 6 solid weeks of disruption that didn’t feel well communicated. I also think some gentle education to the public about easement access rights and markings could go a long way in helping the public understand better where utilities are allowed to operate. Here there is a 15ft easement, and I don’t think most homeowners have a clear idea of what that means or how far into their property that might be.

Second, I haven’t gotten my coffee mug for being an early signer-upper.

All in all, great job to the Oregon crew, and thank you, Ezee, for the long-needed investment in the city infrastructure.

I’m getting ezee fiber installed tomorrow. Is there a way to opt out of cgnat beforehand so I can get a regular public IP address? Not static I know static is for business only. I need port forwarding for some games I play to run servers on their platforms.

Weeks ago, I contacted Ezee to replace my Eero router. I use the Eero router only as a backup, since I use my own equipment (Ubiquiti). The technician came and checked the outside junction box - I think this is a standard procedure, right? So, he installed the new Eero router, since the old one died. Later, I reconnected my Ubiquiti equipment, and since then I've been getting constant alerts about connection drops. I checked the ONT, restarted it, replaced the Ethernet cable between my gateway and the ONT, and checked the fiber connections inside and out, but I'm still getting several disconnection alerts every day. This wasn't happening before his visit.

So Ezee is building out in my neighborhood now. I just got conduit installed on my property last week.

I am an IT pro, currently specializing in datacenters, so i'm well versed in fiber communications and such. I would love to be an early adopter.

I can offer a professional assistance during buildout, with tolerance for outages and events that regular customers won't be able to tolerate. I understand when a connection drops because they're dialing in the switches and such.

In exchange, I get hooked up first :)

Is this something Ezee ever considers?

We’ve had ezee fiber since we moved in April 20th and I’ve had no complaints. But within the last week, it stopped working. Friday, Wednesday AND now Thursday. I’ve called and chatted and all they give me is “oh there’s an outage in your area, we don’t have an estimated time for repairs.” I asked for a repair ticket or outage number, they just say they’ll email me (and they don’t)

Anyone else have a similar issue? I’m just wondering if it’s just my area having issues. My neighbor already switched to AT&T fiber and I’m thinking of doing the same if we don’t get anything resolved over these “outages.”