r/HRBlockEmployees

I've been given the opportunity to revamp our CSP training for my district for this coming tax season. So I'm wondering what is one thing you wish you had learned in training? Or what is one thing you wish they had covered more in training that you think would have helped you do your job better. And for tax Pros what is one thing you wish they would teach the CSPs to do that would help you do your job better?

You can spill the drama or not, up to you. Your own butt is on the line, corporate is 100% watching. I'm not going back, are you?

Are there GS preparers here? Any from the 2024 test market? I want to vent my frustrations with peers. Are you SAS or Advisors? I’m one of only 16 preparers in the entire district (with 250 TPs) in a SAS office. We have a complex clientele and I was already 85% booked before inheriting all the entities no one else had ability or capacity to do. It’s already been said, but the piss-poor training, zero support until it was time to hit the panic buttons, and the “buddy” that pointed to non-existent breadcrumbs in the organizer —had me, (and a colleague) in tears. Mostly of rage. 😡