r/Hyderabad_city

I've been having horrible experiences with Zepto and I needed to make a post online.

Almost every package I get is tampered with or dirty. I've completely stopped using it except for when the other sites don't have it and I need it urgently. Now though I need to stop using it completely.

--- Incident 1

Few weeks back I had ordered a protein shake and received one with the cap missing. I raised a replacement (that was the only option) and the delivery guy came to replace it. I had ordered chocolate, but got cookies and cream in replacement, but I kept it since the cap was present and cuz I didn't want to deal with another exchange process.

Half hour later the delivery guy returns (he's a young dude) and tells me that 'Captain I' was screaming at him as to why he accepted a product without the cap and that I had probably thrown the cap away and asked me to return it. He said he couldn't go back until I returned the cap.

I lost my mind. I tried to get help through Zepto but since the exchange wasn't completed I couldn't get any help (the app design is shit).

He said he came from Zepto Nampally (it's in Hyderabad), so I looked it up online - couldn't find a number. Then I asked him if he had anyone's number and said he had the manager's number - so I called him up, and the dude started screaming at me asking me who gave me the number and that I shouldn't call him. He mellowed a little when I started screaming as well.

Eventually the return got completed. The poor delivery dude told me I did the right thing as they weren't listening to him and forced him to come ask for the cap.

I did not use Zepto for a while. But again started using it for minor purchases cuz the delivery is free, and if I didn't find the product I want elsewhere.

--- Incident 2

So I bought a Davidoff coffee and a pack of Superyou protein bars (assorted pack of 5) today.

The coffee was fine, but the protein bars pack was open and there were only 3 bars in it.

I raised an issue on Zepto. I was annoyed so I started complaining about my previous experience as well. The service agent called me up and told me he will raise the issue with the relevant teams so it doesn't happen again and he will create a replacement order.

The replacement I received was open as well and there were only 4 bars inside, all of the same flavour.

So rinse and repeat on the Zepto app, and I got connected to a dude N. I asked for a call and he said he would, and instantly sends a message saying he called me twice and couldn't reach, and whether I'm still connected, and that he's closing the issue cuz I'm not online, all in the same breath.

Again I raise an issue, click the picture of the product, write some lines, the whole shebang. This time when they connect me to an agent I ask to be connected to a supervisor. He calls me instead and tells me that's not possible. I get angry, tell him my complete ordeal and ask if he can connect m to anyone who can take better responsibility. He says that's against policy. In the end he said he will raise a return, and let the team know, blah, blah, blah...and ends the call.

I wait half hour, and nobody's come. I check the app and I realize "He Hasn't Raised The Return!!!".

I try to start another chat and the app tells me I have raised too many tickets and that I should email them instead.....

Today is a Saturday...a break....a rest. Instead I'm typing all this crap. And I have to send them an email to beg for my 300 rupees refund.....

I've been having bad experiences with many apps since the advent of AI bots, but this takes the cherry and the cake.

TL;DR:

Incident one: Got accused of throwing the cap of a product away to scam them out of a replacement.

Incident two: Received opened/missing protein bar packs twice in a row. Went through 3 different agents and no resolution in sight.

Currently locked out of chat support 'cuz I raised too many requests' and need to beg them on email for the refund.

----

At this point I don't care for the refund much.

I've ordered items worth thousands of rupees from Zepto, a billion dollar company, and this is their service. And they have a 4.7 on Google Play.

It's just amazing the horrifying service we get for so many of these products and we mostly can't do anything.

I have all the chats with me but Im not posting them online as it's a pain to scrub out the names.

Will not be able to go due to medical issues. 2 tickets for Pati Patni Aur Woh Do, today at AMB Sarath City Mall, 7:45 PM. Asking for 400₹ for 2 (negotiable). DM

4th floor penthouse with lift and parking
On Dena bank road, Madhpur
spot open for 1 female roommate
With common washroom for 2 people
Expenses:
Maid (3500/3) - 1166
Daily cleaing, dish washing
Weakly bathroom cleaning
Electricity summer (1k to 4k(during summers)/3) ~ 300
- 1300 per person
Maintaince included in monthly rent 17.5 k
Security deposit: 35k

Im unable to reply there but to the guy who sent that.

, most of these are allegations from p@kist@n’s ISI, and many of them were never proven. If people spread terr*r, k!ll pandits in the name of religion, or openly support P@kistan, then actions against them are bound to happen. They aren’t completely innocent either.

Before talking about history on social media, at least understand it properly instead of spreading half-baked narratives. If you truly stand by your words, say them openly with your real identity on Instagram or Twitter and be ready to face the legal consequences, including laws like U@PA and fighting it out in court.

And before pointing fingers at the Army, remember that the reason you are able to sit peacefully and post online is because soldiers are standing at the borders protecting the country.

Anyone promoting separatism or trying to break the nation apart will eventually face strict consequences. As simple as that.

Hey everyone 👋

Anyone else tired of hitting Friday evening with zero plans and nothing to do?

I'm building a small, WhatsApp group for people who want to actually do stuff on weekends — explore new places, grab food, go for walks, game nights, or whatever the group feels like that week.

Here's the deal:

🙅 Not paid. Never will be.

👥 limited to 20–30 people so everyone actually engages.

📅 Weekend plans decided together — everyone gets a say

🤝 Open to anyone

To join the WhatsApp group DM me with a short intro about yourself.

Hey! I’m planning to start a small Kashmiri stall nearby with authentic Kashmiri Kehwa and handmade paper mache items from Kashmir.

I wanted to ask people around here what they would actually like to see or buy.

Would you be more interested in:

• hot kehwa/chai,
• small handmade decor,
• desk items for offices,
• gifting items,
• or snacks from Kashmir?

And what price range would feel reasonable for you?