I switch from Apple to Google Pixel 11 Pro XL around the end of September, Everything worked fine at the beginning, but for the last two weeks, I've been having trouble with the tap and pay NFC contactless payment method with my phone.

It is so weird because it's not like not functioning at all. Sometimes it goes well, but most of the time when I tap on the machine, there is no reaction at all.

And I have contacted Google support twice so far. I contacted Google support a few days ago for the first time and I've been emailing them for the past few days. They keep asking me to screenshot when it's not working and keep telling me they can see the transaction goes through, so there shouldn't be any problem. Until I sent them the video, when I paid at the restaurant and there was no response when I tapped on the machine ( I even removed the case to try but didn't film it) they said it's my phone case too thick to block the signal from the terminal. Which is funny because the phone case is also from Google, so their own case is blocking their own device's signal?

And I just called Google support again today at night around 2AM. Apparently I have to wait for another week for their response to see what they can do with my phone.🫪🫪🫪🫪🫪🫪🫪🫪