r/OReillyAutoParts

Had a new experience today. (Burner account because obviously.)

I'm a delivery specialist. This morning, my SM asked me if a $100 bill looked fake. I told him, truthfully, I have no clue. He has something with which he can check it, and did so. Turns out, it's counterfeit. One of our commercial customers (whom I hate delivering to because they're always trying some scam) came into the store and bought about $50 worth of parts with it. SM is covering both retail and commercial today because our ISS was out. SM tried to call the customer, but they wouldn't answer (shocking). SM sent me out on a delivery, and says he's going to call our (what's the person who comes in once a week and check up on all the commercial customers? Anyway, he says he's going to call that person) and see what they say.

I am not even out of the parking lot and SM calls me on my Zebra and says they said "send your driver over to their shop to get the parts or the money." Um, no, that's not gonna happen. Rather than try to PTT him while driving, I go back to the store. I tell my SM "No, I'm not going to do that." I make barely minimum wage to spend all day on the road with terrible drivers. I'm certainly not going to be the store's goon/enforcer for that. I said to SM, "I don't know what the store's counterfeit bill procedure is, but you should find out and do that. I'm going to do these deliveries that are killing my metrics right now."

I get back to the store and find out they told the customer (who called to order more parts for delivery) about the counterfeit bill, and the customer came in and gave them a good hundo and the SM gave them back the counterfeit bill.

So, I know we are absolutely not supposed to put a counterfeit bill back into circulation once found, but my question is: what is O'Reilly's counterfeit bill procedure?

(My personal opinion is that they should've just called the police.)

They said I need to bring my sales and RPMS up. Well I've been showing and telling people our injector cleaners and recommending our best one (Redline). I've been discussing with people their service intervals on their cars and recommending good products. I've also been explaining to people how to properly detail thier cars and which products are best. Well today my store manager pulled me to the side and told me I'm not a salesman. I told him that they told me to make more sales and the way to do that is upsell and RPMS. I asked him how I am I not a salesman and he literally had no response.

I am a parts specialist. Isn't my job to sell part and to up sell and sell related products? I've been with the company for 5 months.

Anybody have any tips on making more sales?

The best way to grow is from within.

https://preview.redd.it/djlvnni11dkh1.png?width=774&format=png&auto=webp&s=f14df74e77ddfdce13609dee1fce579c4d227d2f

I haven't seen sales numbers but I feel logically it would be morning. I feel like if people work on their cars, especially large jobs they would start early. So if I wanted to increase my sales to meet raise increase goals I should work in the morning.

How are raises, Merit Increases or COL adjustments made???

Like if you start as a driver.

I keep seeing all these acronyms and don't know what any of them mean.

How often are you guys price matching or lowering the price on gallon(s) of oil for commercial shops? I’ve got something on my mind that I feel like is not right but the higher ups “signed off” on it so I shouldn’t be worrying about it… until another shop came in and demanded to know why a chain of quick lubes is getting oil for a lower price than they do. The shops are across from each other so I get that them talking to each other may have exposed that, but my higher up tells me that his boss said to allow for it so shoulder shrugs… anyways I don’t wanna divulge much info cause maybe it really is none of my business but…. We’ve got LP coming through soon and well I’ve seen how they dog people for the smallest of things so I’m kinda worried

I work for a school as a bus monitor and sub driver (CDL driver in training) and i do NAPA auto parts in between.

The issue is the distance from NAPA and the school its extremely tight time wise. O'Reillys is much closer to the school district that I work for.

I just want to know how flexible they can be with the schedule and how much they pay. I'm currently getting just a little bit over $15 an hour here at Napa.

Ideally I would like to try and get enough hours where I can get insurance But if I have to do it part-time I will. I'm just trying to cut down on the commute.

Is it common that drivers don't have a drawer assigned to them? Rather, if they need to help up front, they use anotherTM's number?

I ask because I remember 10 or so years ago, most of O'Reilly's tools were GM Performance Parts Tools with GM part numbers. They had a GM branding to them. Their current Power Torque tools still have a GM Part Number similar to actual GM parts.

Then unlike the other auto parts chains, O'Reilly carries ACDelco/GM Geniue parts. So as an owner of an old school Chevy Camaro, I tend to go to O'Reilly's for that reason.

I'm sure some of it is marketing purposes, but I always wondered does GM have some sort of stake in ownership?

Is it OK to skip doing returns on a Saturday and do everything (returns) on Sunday?

I come in at 1 and everytime I come in the truck hasn't even been touched while both other parts specialist are at the counter on their phones. I end up puting 80 to 90% of the truck away by myself. I'm the only one who fronts, stocks, and cleans at the store while everyone else gets to make sales. It's not fair. I've brought it up numerous time with the store management but he lets the other two parts specialist sit on their asses.

I serve a lot of Spanish speaking customers and need a way to quickly communicate with them. Is there any app that is preferably free?

Hi, this post might be a dumb question but I’m an ASM, been working for about 8 to 9 months now at O’Reilly, and yesterday my alarm took a 💩 on me and just kept beeping like crazy. Teamnet said to call internal extension 68971 but like do I have to call corporate directly (which I couldn’t find the phone number anywhere but google and by then I had figured it out) or is there a button I can press in the store phone(avaya is the brand if it matters). Ik calling the manager is the go to option but he’s old, hates technology, he’s a relatively new hire, he’s on vacation and it was 7:30pm so my DM was not gonna answer at all. Someway somehow, I’ve never found myself in a position of having to call corporate so I felt pretty powerless but thankfully I figured it was the tiny alarm battery. Thanks in advance

I'm looking to start as a Parts Specialist and hopefully move up to Assistant Manger, Store Manager, etc. Is this possible? How quickly can you move up if you're doing good at the job?

I was sent home for an immediate medical leave from my position due to the severity of my ankle injury 3 weeks ago. For the injury and because my accommodations got in the way with other team members (they would help me get parts while I was on crutches). So I do the thing where I do the follow up doctors appointment so HR is updated. Come to find out the doctor deems my ankle extremely unstable and unsafe to work on. Because of this I had to extend my leave.

My manager decides to call me today and ask if I can return to work this week. I had informed him it’s unsafe for me to do so per the doctor (and because I can barely walk). He just replied with “we’ll see if you can come in this week so you can get back to work”. I don’t enjoy how he’s forcing me to work through a bad injury, even when I had said injury and was at work(I was limping badly, lifting the heavier things hurt a LOT to the point where I was teary eyed) he didn’t say anything until a customer pointed it out. Then he told me “oh why don’t you do this and sit down and take it easy!”.

Would this be something I can report to HR?