r/Pixel9

My Pixel 9 Pro Fold's inner display developed a crack along the folding line during normal opening/closing. The phone is in pristine condition: no drops, no frame dents, external screen fully intact.

Google Support sent me a €666.66 repair quote claiming "physical damage".
When contested, the support agent literally replied in writing:
"we cannot ignore these conclusions simply because no single and obvious point of impact is visible on the photograph."

They openly admit there is no visible impact point, yet refuse the 2-year mandatory EU statutory conformity warranty (Directive EU 2019/771) and shift the burden of proof onto the customer.

Case ID: 9-4912000041215. A complaint is being filed with the Belgian Economic Inspection (SPF Economie) and the European Consumer Centre (ECC).

Beware of foldable display warranty support.

The worst part was, this phone had only 3 months of warranty.

Link to my X post:

https://x.com/i/status/2089320342632464523

Please like, repost, comment, and share.

Hey,

My Pixel 9 Pro Fold's inner screen suddenly gave up along the crease after just a few weeks of use (half the screen went black with a green line).

The phone was never dropped, outer body/hinge has zero dents or marks. Sent it in to Google, but they just slapped a "physical damage" label on it and wanted around €550 for a repair.

I know this is a classic folding OLED failure and not accidental damage. Has anyone here had success escalating this to Tier 2 / senior support to get an RMA or replacement approved? Any tips on what to say when calling them?

Thanks!

Got a system/security update around the 5th of Aug, the very next day - the motherboard fried. sim cards(both physical and e-sim) stopped working completely.

Got in touch with support and they mention that since it's out of warranty - I'll have to replace the entire motherboard, which is ~₹48k($500), which makes no sense to me.

Switched to my Pixel 6 pro for a few days, contemplating if I should wait it out and get myself pixel 11 pro xl, or if I should switch to something like a samsung s26 ultra instead.

Enjoyed the phone, but it kinda sucks to have a "flagship" go kaput like this in less than 2 years of purchase.

Finally too much irritating. Fingerprint unlock is not working properly. After trying many times once it is unlocked the phone.

Anyone else who is facing the same issue in his pixel 9 after August security patch updated.

If anyone has any solution for this issue then please help me to solve this issue.

A few days ago I noticed a thin red line on the right edge of my Pixel 9's display. It showed up randomly, out of nowhere, about a week after I updated to Android 17.

The phone has never been dropped and is in mint condition otherwise, so I don't think it's physical damage. Unfortunately it's just out of warranty.

Has anyone else run into this after the Android 17 update? Is this a known software/display bug, or does it sound like a hardware issue? Any luck getting Google to fix it out-of-warranty, or is a third-party repair my best bet?

Thanks in advance!

I have a pixel 9 pro (not xl) with dual SIMS. A Verizon eSIM and a physical T-Mobile SIM. This has been working great over a year.

Yesterday morning the cell modem started restarting every few minutes. I will see the signal bars for both SIM cards. Then both will drop to zero. It goes to "satellite / SOS" mode. Then the cell modem restarts and I have signal bars again. This repeats every few minutes and tears through the battery.

I tried shutting off each of the SIMS individually. with one SIM shut off, the other keeps restarting. I tried going to airplane mode for 1 minute. I tried leaving it in airplane mode for an hour. I tried Reset Mobile Network Settings. I tried rebooting the entire phone. I tried shutting the phone off and letting it sit 20 minutes.

If I'm connected to wifi, my network connection is stable while the cell modem reboots. Of course when I'm away from wifi, the cellular calling, SMS, and data all go down when the modem restarts.

I'm hoping for some suggestions.