I've noticed the following problem on my E3 Pro (which I've been using for a week) and it's really frustrating me. What should I do to fix it? Would loosening the brake and the buzzer slightly and sliding them to the right help? I don't have this problem with the one on the right; it sits perfectly flat and doesn't move.
The most heart attacking moment happened to me on my Segway GT3 Pro. I was riding around 30-35 MPH with BOOST mode enabled and then I felt the rear wheel lock up completely and it threw me forward, luckily I gained control fast and pulled off to the side, The scooter completely turned off and just was gliding, No abnormal noise at all, the scooter just could not turn on or connect to my phones bluetooth. Once I pulled off safely I inspected the wheel and noticed this white/ baby blue ish stuff on my rear hub it looks like a chalky substance on the hub motor. When I got home I plugged the scooter in and it turned on fine but it showed Error Code 24. I unplugged it and replugged it and it went away I did a freespin test it was buttery smooth, no motor grinding or phase wire resistance, and it's charging normally. Everything seems fine but definitely something concerning, has anybody had something like this happen on the GT3 Pro?
Please stay safe guys!
After a year+ with a thumb throttle, I tried the stock half-twist again. I’m now 100% convinced it’s dangerous.
About a year ago I made this post after replacing the stock half-twist throttle on my GT3 Pro with a thumb throttle:
I explained there why I hated the half-twist and why I thought it was actually unsafe, not just uncomfortable.
Well, one year and a LOT of riding later, I have an update.
I’ve been riding my GT3 Pro with the thumb throttle this entire time.
Today I met a friend who has the previous GT2 with the stock half-twist throttle, and we swapped scooters for part of our ride. I rode his GT2 for maybe 4 km through the city.
And holy shit, it immediately reminded me why I replaced mine!
At one point I stopped at a traffic light and wanted to push the scooter forward a little while walking it. I was holding the handlebars normally and apparently the scooter went over a small bump or something I didn’t even notice.
My hand moved slightly and I accidentally twisted the throttle. Have no idea how.. just holding it normally as my GT3 Pro and basically doing the same and simple thing as every day.
The scooter suddenly accelerated forward.
And this is EXACTLY the problem I described in my original post a year ago.
When a 50+ kg scooter suddenly starts pulling away from you, your instinct is to grip it harder and pull it back toward you.
But with a half-twist throttle, gripping harder can mean twisting the throttle even more.
That’s exactly what happened. Instead of stopping it, I gave it MORE throttle and the GT2 literally started to wheelie in front of me.
If someone had been standing in front of me at that moment, especially while I was crossing the street, I could have hit them with a 50+ kg scooter.
And the craziest part is that I WASN’T EVEN RIDING IT. I was just walking it.
This exact type of accidental acceleration had already happened to me before on my GT3 Pro, and it was one of the main reasons I changed the throttle. After a year without a single similar incident with the thumb throttle, I rode a half-twist scooter for FOUR KILOMETERS and it happened again.
That pretty much confirmed everything for me.
And even ignoring the safety issue, I had forgotten how uncomfortable the half-twist is for normal city riding.
Going over curbs or bumps where I want a little throttle while also having a solid grip on the handlebar feels terrible. Part of my hand is gripping the fixed section, part is on the rotating throttle, so either I have to loosen my grip or the grip literally rubs against my hand while rotating. After only about 4 km I was already annoyed by it.
Meanwhile, with the thumb throttle I can keep a completely solid grip on the entire handlebar and independently control acceleration with my thumb. Hitting bumps, jumping small curbs, pushing the scooter, hard acceleration, slow maneuvering, everything feels completely natural.
After a year with the thumb throttle, I can say this confidently:
The stock half-twist throttle is a complete deal breaker for me.
If replacing it wasn’t possible, I genuinely would not buy the GT3 Pro.
For a scooter this heavy and powerful, Segway should at least give people a choice between half-twist and thumb throttle.
Just bought a new S2 Pro and the app just keeps saying weak signal with a 503 error when I try to connect. Of course it’s completely unusable because the scooter just beeps constantly….. how often does this happen? What a lot of crap.
Tldr: how to escalate when segway stops replying to emails?
Anyone experiencing awful customer service lately? I was working with them to unbind a scooter I bought. Seller just deleted app on phone and thought it was good enough. I tried to get him to remotely unbind and sent segway's instructions which he said he'd follow. He didn't. Then ghosted me.
Segway needed a proof of purchase, so I sent screenshots of all messages, my phone, sellers name address and phone, and my friends phone because she picked up the scooter for me, and still had it when we discovered the binding.
I have always been completely upfront about events related to the scooter as they happened with segway. They needed the serial to unbind, having investigated and determined I demonstrated proof of purchase. My friend is kind of flaky, and I never got the serial from her. As time dragged on, segway said no problem just let them know once I've got the serial.
Well when I got the serial, I got a message saying the case had been closed. I reiterated we were just waiting for the serial, and now I was anxious to use my scooter. This was July 5th. No response.
Multiple emails to customer service and technical support (ones that emailed me). Weeks in, I got a reply that they were forwarding my email to the appropriate person and I'll hear back from them shortly. That was July 20th. Initially, I got responses within 24-48 hrs.
What now? How do I escalate? Screenshots of emails in comments where segway is saying I met sufficient proof of purchase and they will unbind as soon as serial is received below. Then screenshot of the only email reply I received in July, on the 20th after I'd been sending the serial number since the 5th.