r/TruistBank

I opened a new Truist checking account online today. When I tried to log in, I got a message saying my online access has been locked for security reasons and to call the Contact Center.
The problem is the automated phone system keeps asking for my account number or debit card number, but I don’t have either yet because I just opened the account online.
Has anyone else dealt with this? How did you get through to a live representative or get the account unlocked?
Thanks!

To the Truist Customer Team,

I am writing to share some feedback regarding my recent experience trying to open a CD. No place on the Truist website to do this, so I thought maybe it would be more effective here.

The only reason I have a Truist account is because my wife used to work for the company. I still maintain both a checking and savings account with you, but I rarely visit a physical branch because I prefer to do all of my banking online.

Lately, it feels like Truist is constantly trying to push customers into branches. Whenever I do have to visit a location, I am met with a barrage of questions that take up too much of my time.

Today, I wanted to open a CD. Most modern banks post their current rates clearly online and allow existing account holders to set everything up digitally in a matter of minutes. Truist, however, does not make this easy. Instead of letting me complete the process online, your system requires me to go into a branch just to open the account.

I don't understand why Truist cannot make its online banking experience more seamless. As a long-time customer, I want a digital-first experience, not a mandate to visit a branch for standard financial tasks. I hope you will consider updating your online platform to better match industry standards.

Sincerely,

Chris

I went to Truist page and saw they mentioned that they have no overdraft fees at all. I googled to make sure if this was an exaggeration, it said that they can waive overdraft fees twice a year. So which is true?

Ive been using Chase Bank and Truist both for over 3 years and this whole time ive never had any problems with the Chase app but like once a month the truist app is straight up unavailable for hours. Why is this app always not working like it embarrassing how poor it runs

Does anyone have any actual good experiences at this bank?

So, Truist will not let me get to on-line banking without agreeing to the terms of e-sign.

I like paper copies of the checking account statements.

Is truist saying I can't use on-line banking unless I go paperless? Anybody else navigated these waters?

I guess I should have known better than to switch my pension direct deposit from USAA to Truist. USAA offers early access to direct deposits, for example my 6/30 deposit would have been available late Fri., 6/26. Truist will probably make me wait until sometime Tues., 6/30. LIVE AND LEARN!

Stopped by my branch with I cash deposits. Separated individually. Each with a deposit slip and the amount of cash listed. The guy told me he can only do 3 and if I wanted to do more I have to do the night drop box?

Is this legit? That seems wild. I used to do this many deposits all the time. I do them once a week with a small change order. Couldn’t I just do 3 deposits and then turn back around in the drive through and do the rest? What’s the point of capping at 3 just seems ridiculous.

If you’re trying to do an assumption loan on a Mortgage from a divorce. ( Truist says they will do it )…… Don’t do it !!! On May 6 th D J send me the application to move forward. It is now June 25 th and no response to my calls …. emails nothing. I did get a letter yesterday in the mail that they pulled my credit. I have only a certain amount of time per divorce decree. Today I just pulled the trigger and paid off my mortgage. Worthless dishonest company. Any one else had this same issue with this horrible company?!?

I have had Truist for just under 2 years. I was enticed by one of their offers and it turned out the offer wasn't worth it in the end. I decided to transfer my money out of the account to an external account. Then I found out you can only do this in increments of $5,000 and there is a limit of how many times you can do this daily. I can deal with all of this as frustrating as it was, but I still have $900 in my account. No matter what I do I can't transfer any more money out. It doesn't matter the amount, it simply crashes the app. I tried to do it on desktop as well but it says there is an issue and to try again later. I called their help line and all they said was to uninstall and reinstall the app and make sure it's up to date (I did do this and it is up to date). I was then placed on hold for so long I gave up.

Still no solution, but of course they continue to take a monthly fee out of my account.

If I make a large cash deposit into my account (35000) when will it be available to wire? Looking to purchase a car out of state.

Is this a legit truist fraud phone number? I’m seeing mixed reviews. Got a call from it after attempting to use a new debit card for the first time.