Hey all. Just wondering what I can expect from my recently acquired status Upgrade match to Executive Elite class. I had presidents circle with Hertz and was able to upgrade my regular emerald aisle status…(hertz pc is crap) I know it varies by location but am I still allowed to pick up from Emerald aisle? They have fillsize or larger as the classes when I’m booking in the app. This will be at RDU.
I’ll be in Miami already, not flying in. I can pick up my Midsize SUV at any time (Emerald Reserve). My only priority is maximizing the choice of vehicles and avoiding empty aisles.
For January 1 specifically, which time slot would you recommend based on your experience?
11 AM–1 PM
1–3 PM
3–5 PM
5–7 PM
7–9 PM
If you’ve picked up at MIA on New Year’s Day, which slot had the best selection?
Thanks.
I rented from Burbank, booked to return it to Ontario.
Now I want to return back to Burbank so I can take another flight.
Does National care? I tried to call but their call center is closed.
Need 6 seats and would like to try my chances with the executive aisle. Would I get away with 2 reservations, one executive aisle and one van, that way if I don’t find a large enough vehicle I can grab the van? Thanks
I had a case recently where the National employees had run out of vehicles, and apparently had gone home before closing time due to it. Got there with no employees anywhere, no cars to fill my reservation. Not even a note anywhere to explain the situation. Wasn't the only one. Had to get a last-second hotel, Uber there, Uber back in the morning, and still wait for a car in the morning long after their opening time. Additional costs of 2 hotel rooms (me and coworker), and the Ubers. And of course missed my customer meeting in the morning.
Was told in the morning that the manager would contact me. Never did. Went to customer support, they offered a few free days which covers half of my extra cost. Didn't accept, was told that the regional manager would contact me. Never did.
Is there any real way to get service from National in such a case?
Annoyed since I use them mainly for better service than others, and then they can't even own up to mistakes. At this location, will definitely never use them again regardless. But would obviously expect to be replayed the costs they caused me.