Amount decrease
They have done this to me three years in a row. Every year, my account summary page will say a certain amount. I will sign my documents, and that amount will stay consistent for 5-6 months. Then, every single year in the middle of the school year, suddenly 4-6k is gone and they never tell me why. They always gaslight me and say the amount hasn’t changed, so this year I’ve been taking a screenshot of the summary every week, and I’m interested to see how they play it off tomorrow when I call them.
Do they do this to anyone else?? It is highly discouraging because I’ll get excited, thinking I can use the excess amount to focus on school more and work a little less, but they pull it out from under me every single time with no explanation of why. I even have an extra class this semester, and they still hit me with a random 4.5k decrease this time.
