r/vueling

Never used Vueling before and I've seen terrible reviews online. Are they reliable to fly with?

I’m flying Vueling BCN to Paris Orly on friday and I have to be in Orly that day as I willl have a 22h long flyight that exact day after arriving.

I’m worried that the flight may be overbooked, as I received an email from Vueling offering me €30 + a fare difference waiver if I voluntarily switch to an earlier flight, and they even wrote that not everyone was sent this offer.

I have already checked in and received my boarding pass with a specific assigned seat. I checked in on Tuesday afternoon.I have never been in this situation, so I am kinda worried:

• When exactly do they decide who will be denied boarding if the flight is actually overbooked? Do they already know before boarding starts which passengers they would have to deny, based on the passenger list/check-in status? Or can this only be determined at the gate when they see who actually shows up?
• Did I get that email because I might be one of those people? I only bought my ticket over the weekend, does that matter?
• Would it be safer to voluntarily switch to the earlier flight offered?

Thanks! 🙏

Hi all.

On Wednesday we had a flight from Barcelona that was firstly delayed by 4 hours and then last minute cancelled. The only replacement flight was for 2 days later. We lined for maybe 5 hours all up, being moved around to multiple different lines, then as soon as we got to the front to organise our hotel etc, the workers shift needed and we got moved to another section to start lining up all again from scratch. We were extremely exhausted and upset after this as it was now midnight and decided to just book our own hotel for the two nights, keep all receipts and then file them for compensation. I guess I’m just checking if there is anyone who had this experience or similar to assure we will get compensation even if we didn’t wait in line again to have it organised at the airport. Any feedback would be great :) thanks

Hi, does anyone know if I can check in a big bag with handles instead of a suitcase on a Vueling flight? I have 25 kg of checked baggage in the hold included. Thanks!

I spent on a flight 330€, came to airport, and they said we do not have place. Bruh, wtf do you mean you dont have a place? You dont have a place that i paid for? they give me another flight, that flies latet. The problem is also that its the transit flight, which means that i am also late for that one. For which i paid!!!! 0/10

Currently residing in London. On June 4th, I attempted to book a ticket via Vueling’s website from London to Malaga. It was a last minute ticket, so it cost around £253. The first time I attempted to book and finalize the payment it told me the seat I picked was unavailable and Apple Pay gave me an error. I was a bit desperate so I tried twice and same thing - couldn’t finalize the booking. I assumed the money wasn’t taken from my account because I got no confirmation but much to my dismay I was charged +£700.

I tried to reach Vueling and after a lot of attempts they tell me over the phone that there was indeed an error and that they’d process the payment. I got an email from them confirming the refund for one of the three failed bookings. The agent on the phone told me he could only process one at a time so I’d need to call again for the remaining two. I did and they assured me everything was fine.

After a month - crickets. No payments to my account. I call Vueling again and they apologize and send the same email. I unfortunately booked via debit card (my mistake, I know) and so I filed for a chargeback on my card (Revolut). It’s been almost two months and the case hasn’t been resolved. When I reached out to Vueling they changed their tone and said they’d only refund me £500 for the two flights. I said there was no confirmation and they owed me £761. Agent was unhelpful despite me telling them in writing that I’d report them to the aviationADR and take them to small claims court. Again, crickets. I was sent essentially the same email claiming that the refund was processed.

I‘m at my wits end and unsure how to proceed. The dispute claim with my bank hasn’t been resolved yet and the deadline is approaching with no response from Vueling. If it were to be denied and I have to take them to small claims court — what would the process be since they’re a European company? I’m unsure what to do.