Nissan lease return! liability statement disparnecy
Hi everybody,
I returned my leased car about a month ago, and I received my liability statement today. They charged me around $1,400 for a cracked windshield and a grille issue.
The statement said I could view the pictures and full inspection report on the OPENLANE website. I pulled up the report, but it looks completely clean. There are no pictures showing any damage, nothing mentioned about the windshield or grille, and the report shows chargeable wear as $0.
I also have photos and a video from when I returned the car showing that the windshield was not cracked and there was no issue with the grille.
I’m wondering how this process works. Is the OPENLANE inspection report considered the official inspection, or is the liability statement what matters?
How can I dispute or appeal these charges? Should I contact the dealership, the leasing company, or OPENLANE directly?
Has anyone had a similar experience?