Why does Lost and Found take so long, and why is Metro so unwilling to meet you halfway?
Equal parts genuinely asking and just kind of ranting.
I left my keys on the bus on Saturday, I guess they fell out of my pocket. I had an Airtag on them so I can see that they’re at the Four Mile Run bus division.
I’ve called and asked about retrieving them and been told I need to wait up to seven business days (!?) for them to get to New Carrollton so I can retrieve them. That seems like an outrageously long time to have to wait. Why on earth can’t this be done any faster? It just shocks me that a metro system with hundreds of thousands of riders can’t move any quicker.
When I call and ask if I can just go get them from Four Mile Run, even if I can’t go on the property just meet someone at the gate, even that gets cagey responses.
I just want my keys, man. Considering I know where they are and I’m offering to go get them I don’t feel like I’m asking for too much.
Yes I’ve filed a lost item report.
Just shocked such a simple task can take so long.