I got a resignation letter from an employee I had spent nearly two years trying to help. It accused me of creating a hostile work environment, harassment and discrimination. My first reaction wasn’t anger. It was relief.
This employee had struggled almost from the beginning. I was his first manager, and I spent an enormous amount of time trying to figure out what would make him successful. More training. More one-on-ones. Different assignments. Written expectations. Reviewing his work. Pulling in other resources. Trying to understand whether I was missing something.
And I kept thinking there had to be something I wasn’t seeing.
The problem was that the issues were so strange and so inconsistent that I genuinely started questioning my own perception. He would understand something one week and not remember it weeks later. He would confidently explain things that weren’t correct. He would spend hours on things that weren’t important while critical work was incomplete. Every time I met with him there seemed to be another mistake—sometimes small, sometimes significant. The amount of time and management attention he required was completely disproportionate to the value he was adding to the team.
And because there were also personal circumstances and a disclosed disability involved, I spent even more time trying to understand what was happening and how much of it I should be accommodating versus what was simply an inability to perform the job.
I talked about this employee constantly. With HR. With leadership. With colleagues. With people I trusted. I spent time thinking about it after work, on weekends, driving home, lying in bed. What am I missing? What else can I do? Is there another way to explain this? Is this a management problem? Is there something going on that I don’t understand?
I’d never had a relationship in my life that felt this psychologically confusing. And I’d certainly never experienced one like it at work.
Eventually we were moving toward formal performance management when he resigned.
Then came the letter.
He accused me of harassment, discrimination and creating a hostile work environment. He distributed it to nearly 100 people in our organization and HIGH level leaders.
And I just sat there and thought: Thank God.
I was relieved because I suddenly realized how much of my own life I had spent trying to solve this one person’s problems. It was over and I felt free!
I’ve been thinking about how much energy managers can pour into one struggling employee—especially when you’re trying to be compassionate, trying to understand the person behind the performance problems, and genuinely trying to give them every chance to succeed.
At some point, though, I think you have to ask whether all that effort is actually helping the employee—or whether you’re just trying to solve a problem that isn’t yours to solve.
Have you ever had an employee who consumed an extraordinary amount of your mental energy because you simply could not figure out what was going on with them? And did you ever reach the point where you realized that the amount of effort you were putting in was completely out of proportion to what they were contributing? How did you learn for the next time?