Got my first item from Depop and I’m so disappointed
I ordered this 100% wool skirt from Depop. The listing looked good. There were no mentions of any damages. I was naive and I didn’t ask if there were any damages to the piece because I assumed people would be upfront about it. But when it arrived today, it was covered in pet hair and has at least 3 holes in it. One of the holes is big enough for me to put my pinky through it. I’m just so disappointed.
I reached out to the seller so let’s see what they say. The only problem is that I paid using PayPal and PayPal permanently deactivated my account without any explanation so I don’t know how a refund would work.
What are my options?
EDIT: I offered to mail the skirt back and asked for a full refund but the seller said they don’t do returns, only a partial refund. I don’t want a $60+ damaged item. I’m also scared because they have my address and full name.