Mom locked herself into a 5 year contract
I'm hoping someone will have an idea for me. So - my mom lives alone in a large home, Dad died a little over 2 years ago. I am in process now of cleaning/packing everything up so I can move her in with me (yay). Her health is not great but not as terrible as she thinks it is. The biggest issue is her memory, which is pretty bad.
So not long after my Dad died, my younger brother and I decided it would be good for her to have a security system. There was some evidence that someone had tried to break in a couple of times and honestly I was a bit scared for her. Being the oldest, and the daughter, I do about 90% of Mom's caretaking. She is still able to do her laundry, some short drives, order groceries online, etc. but her mobility is very limited and her energy level is low. She also suffers from low level depression and high anxiety. Anyway - I asked my brother to please help me out and find a security company. I told him to be sure and research and find the best deal. Now, I should have known better, but man I get tired of doing everything and having to make all the decisions.
I'm pretty sure his research consisted of reading reviews on company websites, of which he maybe looked into 2 or 3. He got things lined up with ADT, and them met with them at her home to handle the paperwork. Ever since she got that setup, it's been one thing after another. Frankly, ADT sucks balls. I've been so disgusted with their incompetence and lack of response, I tried to talk her into canceling the service. She came close once or twice but then they would promise a free month or something and she'd back down.
She has finally reached the pointed of being fed up too and this week sealed the deal. I won't go into the whole story but she was ready to pull the plug. I asked my brother to take care of the cancellation because she can't. One of the fun things they did: when they signed her up, they put my brother's name on the account because he was the original caller. Even though the system is at her house, she signed the contract, and the money comes out of her bank account every month, they refuse to take his name off so they won't do business directly with her. So back to today. Brother called ADT and was told my mom signed a 5 year contract, and she has over 3 years left. If she wants to cancel she will owe $2200.
The reason I am so so angry about this is, my brother was right there with her and didn't try to stop her from agreeing to the 5 year plan. In all this time, we have never found a copy of the contract anywhere in her house. By this point I've pretty much looked at every file, folder, pile of paper and notebook in the house and have seen no contract. They don't send paper statements. She doesn't even know what her account number is. There's an app of course, but I thoroughly searched through the app and the account number isn't in there either. My brother did say the technician was putting a lot of pressure on her at the time to sign the paperwork, but of course he didn't step in. That doesn't actually surprise me since he can be passive especially when it comes to looking out for our mom.
My mother is devastated. She's upset about the money but even more so because she feels really stupid that she let herself get in this situation. She's convinced ADT never gave her the contract, because "she would have put it somewhere safe". I know full well she probably just laid it down somewhere and it disappeared (memory issues). However, I do find it really strange about the 5 year thing. She is not stupid, and that doesn't seem like something she would knowingly do. In any case, here we are.
I can get ADT to send me a copy of the paperwork, eventually. I realize that legally if she signed it, she's responsible. I am just angry this company took advantage of an elderly woman who didn't really understand what she was signing. (My brother is an idiot but nothing I can do about that) Does anyone have any ideas at all, about how to get them to back down? I know it's a long shot. But she has a limited pool of money to live on and for her to throw it away on this is infuriating. If I had the means to pay it back I would in a second, but I am unemployed currently and just barely getting by. My brother and his wife technically could pay the bill, but his wife is a hoarder and runaway shopaholic so they have very little disposable income. Appreciate any help!