25 years clean myself, but my wife was just "brokered" out-of-state to a facility and now she's radio silent. Need advice/vent.
Hey everyone,
I’ve been off narcotics for 25 years and have been through several rehabs myself, so I know the drill. But I am dealing with a brand new, terrifying experience on the family side of things, and I really need to vent and get some advice.
My partner desperately needed help and finally agreed to seek treatment. It was a massive, beautiful turning point for us. We found a great facility near our home in Arizona, but it was a bit expensive.
That’s when things took a dark turn. Someone from a facility called Hope and Healing in Mesa, AZ, apparently gave/sold my wife’s phone number to a salesperson for a national chain ("We Level Up").
The Bait-and-Switch
Literally 30 minutes before we were supposed to leave for the local Arizona rehab, a sales rep called my wife. They completely upended our plans. They convinced her that out-of-state treatment would be better, promised $0 upfront cost, and told her she could keep her laptop and cell phone to work on her Master’s degree during non-clinic hours.
Wanting her to get help, I agreed. She got on a plane and flew 1,200 miles away to a facility in New Jersey.
The Nightmare Intake
She arrived around 2:00 AM. At 3:00 AM, I woke up to a phone call from her begging me to come pick her up.
Now, having been through recovery myself, I know the first night is scary and people often want to bolt. But in the background, I could hear the intake staff. They were using hostile, raised voices, talking down to my wife while she was heavily under the influence of benzodiazepines and deeply distressed.
I told her to try to relax, hand over her belongings for the night, and that we would figure it out in the morning. That was the last time I heard from her.
3 Days of Total Radio Silence
It has been three days now.
I have called the facility every 30 minutes during the day.
I have left messages for the Family Support leader.
I have asked them to get an ROI (Release of Information) signed so they can talk to me.
I’ve even explicitly stated, "I’m not asking for medical info, I just want to confirm she has her property and is safe."
Nothing. Total ghost town.
I am incredibly grateful she is in a place to get help, but I feel sick to my stomach. This facility aggressively poached her, lied to her about what the environment would be like, and now they are completely stonewalling me.
My question for the sub: At what point do I call the local police in New Jersey to do a welfare check? Has anyone else dealt with this specific facility chain? I’m caught between wanting to let her do her treatment and being terrified that she is in an unsafe, predatory environment.
Thanks for listening.