u/AyexAlanna

Someone really thought our clearance shoes were USED shoes we were reselling… and when I explained our return policy, she said, “Who cares if they’re worn? They’re used anyways.” Clearance shoes are still BRAND NEW. They’re just older styles, limited inventory, or items we’re making room for because new styles came in. A clearance tag means you’re getting a deal, not that someone has already worn them. The confidence people have while being completely wrong in retail will never stop amazing me 😂

I’ve been screwed over too many times. People say “I’ll be quick” and then turn a 20 minute visit into a full shopping trip, leaving fitting rooms a mess and keeping employees late. If the store is closing, I’m not letting you start a try on session right before we lock the doors. And don’t give me attitude about it closing hours apply to everyone. She then threatened to email customer service when I told her we close in 5 minutes because she felt rushed. Little does she know management told us that everyone who isn’t an employee shouldn’t be in the store after closing!

We have a little less than a foot gap at the bottom of our fitting room doors. I was helping another customer when I overheard a woman telling her kid to crawl under one of the fitting room doors and unlock it from the inside. The thing is, I already knew all three of our fitting rooms were occupied. I immediately started walking over to tell her they were in use, but by the time I got there, the kid was already halfway under the door. And the lady in the fitting room was already yelling at the kid to get out. There is literally a sign on the fitting room door that says to ask an associate if you need a room unlocked. Honestly, I think I was more upset with the customer than the woman whose privacy was violated. Imagine being in a fitting room and seeing a random child crawling under your door because someone's parent couldn't wait a few minutes. The mom and kid left shortly afterward without buying anything. I'm guessing she was embarrassed, and she should have been. But seriously... who does that? People have absolutely zero patience anymore.

Can someone explain the thought process behind this?
I'm standing at the front door, keys in hand, literally LOCKING the door at closing time. A customer pulls into the parking lot while I'm doing it. We make eye contact. They watch me turn the key. I lock the door, finish up, and start walking to my car. As I'm getting in, I look back and watch them walk up to the door. They pull the handle. What exactly are they expecting to happen? They literally watched me lock the door. Did they think the door would unlock itself after I walked away? The look of confusion afterward is what gets me. You saw the door get locked. You saw the employee leave. The store is closed. Retail has convinced me that some people genuinely believe business hours are just a suggestion. Then to add to it my manager got a call first thing the next morning about that same person complaining that I didn’t tell her we were closed before she got out of her car. The entitlement!!

We are scheduled about 20 minutes before the store opens to prep the stores. Open the registers, finish anything the closers didn’t etc. I had a customer get mad because we didn’t answer her call even though she knew we weren’t open based on the hours on google. Do you think I’m wrong?

How can someone expect me to tell you what size someone wears from a picture? I told her I’m not sure and that I can’t tell from a picture. I ended up asking if she knew the persons jean size which she also estimated because she didn’t know that either. She ended up getting someone random sizes and left. Literally the next day the person she got the clothes for came in and wanted a refund which I couldn’t do because it was a gift. So she ended up just exchanging the sizes.

Can customers please stop yanking items out of my hands while I’m trying to scan them and taking hangers off and folding everything before I scan it? I need the barcode just give me a second to do my job! It bugs me so much. It’s not that I’m slow, it’s the impatience, and ironically it just slows the whole checkout down. And then there are the people who come up to the counter saying they’re ready but are still deciding what they want. Just let me scan the items. That’s it.

Does anybody think this case will ever be successfully prosecuted? I don’t see them ever finding her body and it’s hard to have a successful case without a body especially without a motive. While I wish they would find Nancy that chance is nonexistent at this point. The detectives and FBI have lost their chance.

So today I caught a customer switching tags in the fitting room and I still can’t believe the level of effort people put into this stuff. It was the middle of the day during one of our rushes, and I honestly think she thought we’d be too busy and wouldn’t notice what she was doing. A customer came out of the fitting room and left several items on the go-back rack. As I’m grabbing them, I notice one shirt was marked $7.99 even though it had literally just come in and was definitely nowhere near clearance.
Then I started checking the other items she left behind and realized multiple tags didn’t match the brands or sizes. One pair of jeans had a tag for a dog bandana. At that point I checked the fitting room and found a pile of discarded original tags shoved behind the bench, along with remnants of the plastic tag fasteners left behind.
When my manager confronted her, she tried saying “that’s how they were on the rack.” Ma’am… we literally found the original tags hidden in the fitting room five minutes ago. The best part was watching her suddenly decide she “didn’t want anything anymore” once she realized we caught on. Antics like this make me hate retail!